Personalizing Customer Engagement
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Contact center agents field thousands of customer inquiries every day, many of which are routine interactions requiring the basic set of tools available to them.
Agenta Snap is a powerful extension to the Cisco Finesse desktop which provides agents with the ability to access core call functions from one window instead of tabbing between applications or windows.
- Enable an enhanced and integrated customer experience
- Provide rich, personalized caller information
- Increase productivity and customer satisfaction through caller identification
- Zero desktop footprint within existing workflow
- Seamless device experience with mobile capabilities
Platform Support and Compatibility
Agenta Snap integrates with most major CRM and EHR/EMR platforms and is Citrix compatible. Seamlessly integrated with the Cisco Finesse architecture, Agenta Snap requires a valid, working installation of Cisco UCCE, PCCE or UCCX. Agenta Snap is compatible with Finesse version 10.5 and higher. Agenta Snap is supported on Windows 7, Windows 8/8.1, Windows 10 and Mac OS (coming soon).
Agenta Snap is available for purchase throughCisco SolutionsPlus
Align your resources on strategic and more profitable business initiatives.
Insightful, Collaborative Customer Experience
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Agenta Cloud, combined with Cisco Tropo, enables an intuitive customer experience by extending collaborative customer interactions into the cloud.
Agenta Cloud’s inherent integration capabilities with leading EHR/EMR and CRM applications allow organizations to realize cloud benefits with on-premise investments, creating a flexible business model. Furthermore, Agenta Cloud’s state-of-the-art infrastructure provides a high level of data security and compliance standards, enforcing compliance with corporate IT security policies and standards.
The ability of Agenta Cloud to dynamically scale allows organizations to effectively and efficiently deal with capacity spikes during seasonal ramp-up and ramp-down.
Agenta Cloud includes inbound and outbound voice and SMS services such as:
- Proactive Notifications
- Voice of Customer
- Call Recording
- Mobile SMS
- Call ID Masking
- REST Interface
- Enable proactive, intuitive customer interactions
- Improve cost efficiencies, with a predictable monthly fee
- Flexible, collaborative deployment models across all devices
- Free up resources to focus on strategic and more profitable business initiatives
- API interface for developers