Agenta Self Service

Within customer service, there is a large increase in customers preferring self-service over speaking to an agent.

Self-service is the fastest and most cost-effective way of customer support, ultimately meaning improving patient experience and cost efficiencies.

Features

Agenta Snap for Cisco CVP, Cisco IPIVR, and Cisco Tropo simplifies patient experience in IVR with the following features:

  • Preconfigured flows to identify patient in IVR with integration to EPIC and other EHR/ CRM systems
  • Preconfigured flows to list patient appointment in IVR with integration to EPIC and other EHR/ CRM systems
  • Preconfigured flows to create new appointment in IVR with integration to EPIC and other EHR/ CRM systems
  • Preconfigured flows to cancel appointment in IVR with integration to EPIC and other EHR/ CRM systems
  • Preconfigured flows to reschedule appointment in IVR with integration to EPIC and other EHR/ CRM systems

Agenta Snap is available for purchase through

Cisco SolutionsPlus

Agenta Dashboard

Cisco Finesse is a one stop desktop application for all Cisco Contact Center activities.  With the support of gadgets within Cisco Finesse, SpinSci’s Agenta Snap for Healthcare dashboard consolidates all the workflow touchpoints into one interface. This eliminates the need for Call Center staff to scramble between multiple applications to pull needed information.

Features

Agenta Snap dashboard for Healthcare provides the following features:

  • Ability to view patient details across all instances of EHR, CRM and other configured applications
  • Perform patient care transactions such as but not limited: creating appointments, cancelling appointments, rescheduling appointments
  • With a single mouse click, open patient context in target application such as EPIC, Cerner, Salesforce.com, Service now
  • Auto fetch patient information from public databases, in the case of no matches fetches information from backend EHR or CRM systems
  • Ability to view end to end patient journey that tracks past voice calls, past SMS message, past encounters (both outpatient and inpatient) in a time sequenced flow.
  • Ability to view customer effort across each segment in the journey
  • One click to view treatment team or experts team and initiate a video call with clinical staff and patient
  • Staff ability to tag an interaction and convert that to a pro-active activity

Agenta Portal

Agenta Portal is a web based solution that allows operation managers to configure systems depending on their business needs.

Features

Agenta Portal has the following features:

  • Management portal for day to day operation needs:
  • Configure Patient Identification flows
  • Configure Appointment flows
  • Configure Billing flows
  • Configure Referral Flows
  • Manage Call Center Time of the Day routing, Emergency messages, Audio Management, other
  • Manage Voice of Customer for surveys
  • Reporting and dashboards for operational KPI and Metric
  • Manage SpinSci cherry picking with VisualQ
  • Manage SpinSci PCI bill pay flows with DTMF masking
  • Manage SMS and Voice campaigns via HIPPA/TCPA compliant Agenta Cloud using Cisco Trpop
  • Manage Password Reset flows

Agenta Orchestration

With the evolution to APIs, organizations are looking to draw business value from processes by bringing API into Contact Center

Features 

SpinSci has created a state of art of orchestration platform with following features:

  • An interface engine that has connectivity to over 100+ EPIC API
  • An interface engine that has connectivity to Saleforce.com
  • An interface engine that has connectivity to ServiceNow APIs
  • An interface engine that has connectivity to Whitepages
  • Swagger API interface to connect to Agenta API
  • REST interfaces with oAuth authentication support
  • Deployment support for on premise and cloud
http://spinsci.com/wp-content/themes/salient/css/fonts/svg/basic_message_multiple.svg

Try the Demo

Experience the power of our solutions for yourself.