Uniphore, a leader in conversational AI + automation and SpinSci Technologies, a market leader in the field of digital patient engagement solutions are partnering to combine Uniphore’s U-Assist Conversational Automation and U-Self-Serve intelligent virtual assistant with SpinSci’s expertise in digital patient engagement. Uniphore and SpinSci’s combined technological advances will help to improve patient access and enable health systems to deliver a connected care experience through real-time integrations with electronic health records (EHRs) such as Epic and Cerner, automating notifications, reminders, and self-service capabilities.
Uniphore’s conversational AI and automation technology enables SpinSci’s Patient Access Care solutions to help deliver real value and improved efficiencies for contact center agents and self-service workflows for patients. Uniphore and SpinSci jointly support today’s technically savvy healthcare consumers through a better understanding of consumer behavior and intent.
“Our relationship with Uniphore allows us to bring the consumerism to the patients with the advents in the conversational AI.”
-Rajit Kumar, CEO, SpinSci
Bridging the healthcare gap
Achieving good health outcomes for patients involves successfully moving patients across the care continuum with minimal friction and barriers. But the patient journey is often plagued with multiple points of failure, often resulting in poor a patient experience and even poorer health outcomes. Health organizations must identify the barriers along this journey that prevent patients from receiving the care they need and deserve.
- No-shows and cancellations – Without reminders and notifications, patients often cancel or even forget about appointments. Missed appointments and cancellations cost the healthcare industry more than $150B a year.
- Lack of Patient Access and Engagement – Technically savvy patients want more control over their care and easier access to their healthcare information.
- Inefficient Contact Center Workflows – Agents lack access to patient information and often have to juggle disparate solutions dealing with siloed data—all of which leads to longer call times and higher abandonment rates.
Delivering a personalized, connected care continuum
81% of patients are unsatisfied with their current healthcare experience. Uniphore and SpinSci understand the challenges health systems face to deliver seamless, hyper-personalized experiences for every interaction or touchpoint and their need for disruptive technologies to overcome these challenges. By analyzing sentiment and tone to identify critical moments in a conversation, Uniphore enhances SpinSci’s real-time EHR-integrated workflows to connect with patients in new and meaningful ways.
“While every successful business must digitize and automate customer experiences, they must also not lose sight of the powerful combination that both people and technology bring,”
–Ritesh Idnani, Chief Revenue Officer, Uniphore
“By combining Uniphore’s expertise in conversational AI and automation alongside the innovation and experience of SpinSci, patients ultimately win with better experiences.”
The rising demand and need for conversational AI in healthcare creates valuable opportunities to reduce the points of failure and improve patient engagement through more empathetic interactions. By unlocking the power of conversational AI, Uniphore and SpinSci are uniquely positioned to help healthcare organizations focus on what matters most, the patient.
Learn more about how Uniphore and SpinSci Technologies deliver real value with empathetic engagements for better health experiences and better outcomes.