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Empowering Patients: The Power of Direct Scheduling

By April 5, 2024July 30th, 2024No Comments

2 min read

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In healthcare appointment scheduling, there are two primary approaches: open scheduling and direct scheduling. Open scheduling typically involves patients calling or visiting the healthcare provider’s office to schedule an appointment. On the other hand, direct scheduling allows patients to book appointments directly through an online portal or other self-service channels, reducing administrative burden for both patients and healthcare providers.

Efficient appointment management is crucial to patient satisfaction, provider productivity, and overall healthcare outcomes. The healthcare industry has an overall no-show rate of over 18% resulting in a loss of revenue of about $150 billion. SpinSci’s Patient Access Care suite of solutions offers a comprehensive approach to improving patient interactions and streamlining scheduling workflows for enhanced patient engagement and reducing no-show rates.

Streamlined Appointment Scheduling

Patient Assist enhances the efficiency of scheduling workflows by integrating with electronic health records (EHR) systems to enable care teams to seamlessly identify and authenticate patients. Through knowledge-driven interactions, the solution facilitates quick and accurate capabilities such as scheduling appointments. Patients can get appointment details, and care teams can cancel appointments and pop into appointment desk in Epic to make changes to and add appointments. By utilizing patient information on a single dashboard, Patient Assist ensures that care teams are enabled with appointment details promptly, ultimately improving patient satisfaction and operational efficiency.

Omni-Channel Self-Service Scheduling:

90% of patients want to use technology to self-manage their care. Patient Engage empowers patients with omni-channel self-service options for scheduling and managing appointments. Patients can schedule, reschedule, and cancel appointments conveniently through their preferred communication channels, whether it’s SMS, email, or interactive voice response (IVR). By providing seamless appointment management capabilities, Patient Engage enhances patient engagement and reduces no-show rates.

Real-Time Appointment Reminders and Rescheduling Options:

Patient Notify delivers real-time appointment reminders triggered by electronic health record (EHR) events, ensuring patients stay informed and prepared for their upcoming appointments. No shows can cost up to 14% of a healthcare provider’s revenue. By leveraging automated reminders across multiple communication channels, including SMS, email, and automated phone calls, Patient Notify reduces the likelihood of missed appointments and improves appointment adherence. The solution provides valuable insights into patient behavior and preferences, enabling healthcare organizations to optimize scheduling workflows and enhance the overall patient experience.

Conclusion

SpinSci’s commitment to offering direct scheduling capabilities as part of its Patient Access Care suite of solutions not only streamlines appointment management processes but also fosters a patient-centered approach to care delivery. By prioritizing seamless scheduling, enhancing patient engagement, and providing real-time appointment reminders, SpinSci’s solutions help to deliver high-quality care while optimizing operational workflows for providers. Request a demo today and explore the complete SpinSci Solution Portfolio at www.spinsci.com.

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