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Ever since healthcare providers began administering Covid-19 vaccines, hospitals have been struggling to contain the huge influx in call volumes that are coming in to schedule vaccinations. But that is not the only issue.
Some hospitals have been challenged in finding people to vaccinate after a large number of patients who were scheduled to receive their vaccination either canceled or simply did not show up.
This left the hospital’s limited vaccine supplies in danger of going to waste. And this has become hospital leaders new fear.
Fortunately, SpinSci Technologies has been working with many healthcare leaders, providing a technology that not only enables hospitals to deflect the large increase in inbound call volumes and schedule appointments through self-service virtual assistance (Interactive Voice Response), but also allows them to drive the engagement process by sending proactive notifications that alert patients for their appointments.
Patients will experience notifications through either voice or SMS that says:
“You have been scheduled for the vaccine at this date and time.”
“Your Covid-19 vaccination is coming up. Please type YES to confirm, NO to cancel.”
With SpinSci’s Vaccination Distribution Response (VDR) solution, healthcare providers are now able to handle the tsunami of inbound calls and scheduling appointments more seamlessly, and also reduce cancellations and “no show” rates.
