In today’s healthcare environment, patient call volumes are overwhelming contact centers—and human staff alone can’t keep up. The result? Long wait times, high abandonment rates, frustrated patients, and burnt-out staff.
That’s where SpinSci’s AI-powered Virtual Agents come in.
💡 What They Do:
These AI agents use Natural Language Understanding (NLU) and real-time EHR integration to answer patient inquiries, schedule appointments, provide lab updates, and even handle prescription refills—all without requiring a live agent.
📊 Real Results:
Across our deployments, AI agents have successfully resolved over 80% of inbound patient inquiries without human intervention. That means more satisfied patients, reduced operational costs, and faster time-to-service.
🎯 Why It Matters:
Hospitals and clinics struggling with staffing shortages can’t afford to scale by simply hiring more. SpinSci helps scale service without scaling headcount—ensuring 24/7 responsiveness while maintaining HIPAA-compliant standards and empathy through conversational AI.
🔐 Seamless, Secure, Scalable:
Our solution plugs directly into leading EHR systems like Epic, Oracle Health, Athenahealth, MEDITECH, and more—delivering enterprise-grade automation without disrupting existing workflows.
“SpinSci’s automation engine doesn’t just reduce call volumes.
It transforms the entire patient experience—offering real-time support
that’s contextual, secure, and scalable.”
— Andy Asava, CEO of SpinSci
✨ Ready to unlock 24/7 care access with zero hold times?
Let’s talk about how SpinSci’s AI Virtual Agents can transform your patient access center into a self-service powerhouse.
