Skip to main content
2 min read
The last thing that your pharmacy needs is to be disconnected from patients that are coming to you for care. We live in the digital age now where mostly everything can be done by smartphone, and this is how your patients prefer it. 88% of patients expect to be reminded of upcoming events, and that includes prescriptions refills. Missing prescription fillings, improper medication use, and missed appointments all together are huge contributing factors to low medical adherence. Implementing simple smartphone reminders can make a substantial difference.
How Simple Reminders Connect You
Reaching out to your patients shows that you care about their well-being. Sending reminders about appointments, prescription refills, and real-time updates can significantly reduce no-show appointments and medication abandonment. Additionally, this provides pharmacists with opportunities to offer advice and answer questions, taking a proactive approach to healthcare. This proactive communication not only empowers patients to take charge of their health but also demonstrates the pharmacy’s commitment to their well-being, ultimately leading to better health outcomes and more efficient healthcare delivery.
New Way to Do News
Words like “free” and “discounted” are among the most appealing to patients. If your pharmacy is running a promotion, offering a sale, or providing free screenings or vaccines, your patients need to know! Having this open line of communication allows you to effortlessly share these promotions. Small advertisements sent via text are more likely to be opened and acted upon. Loyalty programs for long-term patients is another great way to drive engagement. Offering rewards for patients who keep their appointments and properly fill prescriptions promotes better health and strengthens patient loyalty.
Listen to Feedback
Two-way communication is key. Empower your patients to give you feedback. These reviews can also be integrated into your loyalty programs to help boost motivation. This not only increases patient engagement but also builds trust. Engaging and responding to these reviews, whether positive or negative, shows that you value patient feedback and are committed to improving their care. Building your credibility will also attract new people to your pharmacy and allow you to care for even more patients.
How We Help
At SpinSci, we utilize innovative technology to streamline these processes effectively and efficiently. We offer multiple communication options (chat, text, email, phone call) that patients can customize according to their preferences. Our platforms seamlessly integrate with existing pharmacy management systems, simplifying the process of managing and responding to patients. This not only improves patient satisfaction but also builds a trustworthy and reputable pharmacy image. Ultimately, we help pharmacies improve adherence rates, enhance patient engagement, and foster a positive patient experience. Learn more at www.spinsci.com.
