Hospitals and health systems across the country are facing increasing strain on their contact centers. Staffing shortages, rising call volumes, and growing patient expectations have made it difficult to maintain service levels. Many organizations are dealing with long hold times, missed calls, and burnt-out agents. Hiring more staff is costly and time-consuming—and often not enough.
SpinSci offers a practical and scalable solution. Our platform combines AI-powered Virtual Agents with Digital Front Door technologies to reduce the burden on your team while improving patient access. By automating routine interactions and giving patients multiple ways to engage, hospitals can reduce call volume and streamline service without adding headcount.
Patients can connect through voice, SMS, web, or chat. The platform handles many of the most common requests:
- Appointment scheduling
- Prescription refill requests
- Lab result updates
- General inquiries and reminders
SpinSci’s technology integrates directly with leading EHR systems like Epic and Cerner. This ensures all responses are accurate, secure, and personalized based on real-time patient data. Multilingual support also helps organizations serve broader patient populations without needing additional language staff.
Hospitals using SpinSci have reported measurable results:
- Up to 80% of patient calls resolved without a live agent
- Up to $5 million in annual savings through labor and efficiency improvements
- 25% faster average resolution times
- Higher patient satisfaction scores
- Less burnout and lower turnover among call center staff
The platform is HIPAA-compliant and designed for rapid deployment with minimal IT involvement. Whether you operate in the cloud or on-premise, SpinSci fits into your existing infrastructure and workflows—no major changes required.
“Our goal is to support healthcare teams under pressure. We focus on delivering
tools that reduce workload without disrupting current systems.”
— Andy Asava, CEO of SpinSci Technologies
If your contact center is struggling to keep up, SpinSci can help you scale operations and support your staff more effectively.
Schedule a demo to learn how our AI and digital tools can solve your staffing challenges while improving the patient experience.
