Call Steering 2

SpinSci Call Steering Demo

This is an example of a system that is using generative AI to select the appropriate hospital department from a list of predefined departments for the hospital. In this example we have defined the hospital to have these departments:

Emergency
Cardiology
Radiology
Orthopedics
Gynecology

Neurology
Dermatology
Ophthalmology
Oncology
Urology

Nephrology
Pulmonology
Hematology
Endocrinology
Infectious Disease

Psychiatry
Anesthesiology
Gastroenterology
Otolaryngology

This is configurable of course but these are the departments we’ve selected to use for the demo. Now the system will use Generative AI to select the best department to transfer to for any input. There is no additional configuration for what can be said for each department; all that is determined using the AI model.

Use any procedure or phrase you might associate with these departments and Gen AI will route to the department it determines is most appropriate.

If you are unsure about what to say, here are some examples you can try:

My BP’s been real high lately – Cardiology

Got this funky rash on my belly – Dermatology

Ma famille a des antécédents de problèmes rénaux, je veux me faire dépister. (Fam’s got a history of kidney stuff, wanna screen myself.) – Nephrology

!Please refresh the page after each interaction to simulate a fresh call.

Rajit Kumar

The Visionary – Transformational, Entrepreneurial, and Motivational

Since co-founding SpinSci in 2006, Rajit Kumar, the Founder / Chief Innovation Officer, has transformed SpinSci from a service-based delivery organization into a true healthcare innovator with deep investments in patient engagement solutions. Under his leadership, SpinSci has established a broad national footprint by developing strategic partnerships with some of the world’s largest technology and healthcare organizations.

Rajit is passionate about cultivating a culture in the organization where team members are empowered. Rajit has a Bachelors and Masters in Chemical Engineering. Rajit is a passionate golfer and enjoys spending time with his family.

Ashvin Asava

The Revenue Driver – Sales Leadership, Sales Ops, and New Ventures

Ashvin is currently the Chief Revenue Officer which he moved into after his position as Vice President of Sales and his internship, showing his rapid trajectory at SpinSci. Ashvin has deep technical knowledge and a strong understanding of healthcare provider challenges, allowing him to build strong relationships with his customers.

Ashvin is a sports enthusiast having played competitive golf and basketball at an early age. As a Junior golfer, Ashvin was fortunate enough to play with many golfers currently winning titles on the PGA Tour.

Rohit Potaraju

The Product Leader – Roadmaps, Disruption, and Excellence

Rohit Potaraju is SpinSci’s Vice President of Product Management, responsible for leading and developing the organization’s expansive portfolio of solutions. Rohit focuses on building impactful experiences in the Patient Engagement domain and enabling customers to enhance their workflows to become more robust and efficient. Since 2016, Rohit has held various integral roles within SpinSci, leading the company through multiple phases of growth.

Prior to joining the SpinSci family, Rohit completed his double major in Economics and Chemistry at The University of Texas at Austin with a minor in Computer Science. He was also the Lead Data Research Assistant at the McCombs School of Business. In his leisure time, Rohit enjoys spending time with his wife and dog, and playing basketball and tennis. He is also a die-hard fan of the Dallas Mavericks (MFFL) whom he has followed since his childhood days.

Art Evans

Sales- Leadership, Revenue, Relationships, and Experience

Art is the Senior Director of Sales for the East and brings a wealth of industry experience to SpinSci. Art has held leadership roles with several telecommunication services providers and has owned and operated his own firm.

When not at work, Art has served as an Assistant Fire Chief for over 20 years and worked as a youth volunteer and mentor. In his free time, Art likes to golf and visit his cabin in Arkansas to explore outdoor life with his grandchildren.

Forrest Salsberry

Sales – Goal Attainment, Communication, and Relationships

Forrest is a Director of Sales for the West and brings both B2B and healthcare experience to SpinSci. Forrest has fostered deep relationships with his customers and partners and strives to deliver excellent results.

Forrest is a new father with a brand new baby girl.

Tony Hwang

Sales – Innovation, Commitment, and Service

As the Director of Enterprise Sales, Tony is responsible for enterprise solution sales for the East. In his role, Tony is responsible for the discovery, demonstrations, technical reviews, and implementation design, as well as developing and maintaining healthy relationships with customers and partners.

Tony was born and raised in Busan, South Korea, and moved to Houston at the age of 16. He has a cat son named Twix who he loves more than anything with whom he regularly walks as if Twix were a dog. Tony models a side gig and you might be able to see him in some TV commercials!

Andy Asava

The Strategist – Growth, Strategy, and Inspiration

As a Chief Executive Officer, Andy works closely with the Founder to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.

As quoted by Heraclitus, “the only constant in life is change”. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.

Cody

Cody Clark

Sales – Patient Journey, Relationships, and Execution

As the Vice President of Sales, Cody thoroughly enjoys all aspects of meeting with customers, identifying areas where SpinSci can help, and providing a better healthcare experience for all involved. With a deep understanding of patient access and communication platforms, he looks for areas to improve the patient experience and operational efficiency for our customers.

Cody loves to spend time with his wife, family, and 3 dogs. His family keeps him busy with 13 nephews and nieces. Additionally in his free time, Cody is an Avid off-road motorcycle racer in the state of Texas.

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Vonage

Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that make it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat, and short message service (SMS). Vonage has been introduced. Vonage also provides the Vonage Contact Center (VCC), a new category of cloud contact center software where customer interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.

Andy Asava

The Strategist – Growth, Strategy, and Inspiration

As a Chief Strategy Officer, Andy works closely with the CEO to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.

As the saying goes, the only thing that is constant is change. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.

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