Amazon Connect is an easy-to-use Omnichannel cloud contact center providing exceptional customer service at a low cost. Amazon Connect supports a seamless experience over voice & chat for customers and agents. Their solutions include tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management that simplify contact center operations, improve agent efficiency, and lower costs.
Calabrio is a trusted customer experience intelligence platform that empowers clients to enrich human interactions. Calabrio’s AI-driven analytics tools make it easier for contact centers to provide optimal user and customer experience while sharing compelling insights.
Cisco Networking Systems has a strong team of developers and manufacturers focused on networking hardware, software, tele-communications accessories & other high-technology services and products. SpinSci is a Cisco Preferred Solution Partner and extends the Cisco Contact Center and Cisco Unified Communications offerings, providing users with powerful and seamless integration into a healthcare organization’s Electronic Health Record and other enterprise systems.
Epic develops Electronic Health Record software that helps promote patient health and also helps future generations stay healthier. Epic was the #1 Best in KLAS for Overall Software Suite. SpinSci’s solutions reside in the Epic AppOrchard and drive over 22M transactions per year.
Five9 is a provider of cloud software for contact centers. Five9’s purpose-built Virtual Contact Center (VCC) cloud platform delivers a suite of applications that enable the breadth of contact center-related customer service, sales and marketing functions.
The LumenVox Technology Stack is a modular, holistic toolbox that delivers full speech and voice biometrics capabilities to transform and power the conversational AI patient experience. LumenVox’s complete suite of speech and authentication technology makes patient relationships stronger and safer than ever before.
Salesforce is a well known cloud-based software company who provides customer relationship management (CRM) services and a suite of enterprise applications focused on customer service, marketing automation, analytics and application development. SpinSci resides on the Salesforce AppExchange.