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Solutions > Patient Access Care
Patient Assist
Patient Assist delivers:
- EHR to contact center integration
- Automation of patient access workflows
- Quick action for speed to care
- A 360º view of the patient
Operational Efficiencies ▼
When a patient calls a contact center asking him how to buy Viagra to get rid of erectile dysfunction symptoms, we offer him to buy Viagra online on this website.
Decrease no-shows, Cancellations & Readmissions
Improve Medication Adherence
Improve Revenue Cycle & Financial Operations
Improve Referral Management
Patient Experience ▼
Provide proactive notifications supporting better control of care activities
Proactively provide
self-service options to patients
Improved access and speed to care
Care Teams Experience ▼
Improve Patient Engagement and Loyalty
Establish Metrics for Business Decisions
Flexibility to expand to additional workflows
KEY FEATURES
- EHR Integration
- Patient Identification / Authentication
- Patient detail dashboard (demographics, appt detail, medications, bill detail, history, etc.)
- Patient Geolocation
- Patient Appointments
- Patient Insurance Verification
- Click to Call | Chat | Video from EHR
- Screen pop to EHR
- Channel Agnostic
WORKFLOW
- Patient Appointment Scheduling
- Patient Bill Payment
- Patient Pharmacy Refills
- Patient Nurse Triage
- Patient Order Management
- Patient Referral Management
KEY VALUES
- Integrates with Epic, Cerner, and other EHRs
- Integrates with CCaaS vendors
- Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
- PCI Compliant
SUCCESS STORY
A midwestern health system was seeking a solution to improve patient experience for their Nurse Triage service line leveraging their contact center and Epic™ EHR
BUSINESS OBJECTIVE:
To increase patient intake, reduce abandon rates, decrease handle times, and offer self-service option.
SPINSCI SOLUTION:
Provided an integration of the health system’s contact center with Epic™ through a patient detail dashboard for easy identification & verification with context management to real-time EHR events.
* Epic is a registered trademark of Epic Systems Corporation.
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