“No-shows and patient cancellations are costly- both to patients who may miss critical care appointments and to health systems who lose over $150B a year.”

Patient Notify improves the patient experience by:

  • Providing notifications triggered by real-time EHR events for appointments, pharmacy refills, bills, etc.
  • Providing omni-channel (Text | Chat | Voice) notifications through patient’s preferred channel as identified in EHR
  • Providing option for live “high touch” experience with contact center integration
  • Drives quick action for speed to care

Patient Notify improves health system efficiency by:

  • Delivering patient reminders and notification triggered by real-time EHR events
  • Integrating with contact centers for high touch encounters as needed
  • Driving quick action and speed to care
  • EHR Integration
  • Channel Agnostic
  • Waitlist Management
  • Campaign Management
  • Dialer Integration
  • Multi-language
  • Appointment Schedule Reminders
  • Pharmacy Refill Reminders
  • Bill Reminders
  • Order Reminders
  • Referral Reminders
  • Integrates with Epic, Cerner and other EHRs
  • Integrates with Amazon Connect, Cisco & Five9 contact centers
  • Integrates with Calabrio
  • Integrates with SalesForce, ServiceNow & other CRMs
  • PCI Compliant
Identification/ Authentication: automated within contact center with SpinSci.
Triage: Improving efficiency by optimizing patient intent.
Action: clinical decision/workflow handoff to EHR system or live assist.
Clinical Transaction: EHR transaction/integration with write or agent transaction.

Operational Efficiencies ▼

Decrease no-shows,
& Readmissions

Improve Medication Adherence

Improve Revenue
Cycle & Financial

Improve Referral

Patient Experience ▼

Provide proactive notifications supporting better control of care activities

Proactively provide
self-service options
to patients

Improved Access and
Speed to care

Organizational Objectives ▼

Improve Patient Experience and Engagement

Implement Campaigns to drive access to care

Establish metrics for business decisions


A MIDWESTERN health system was seeking a solution to automate Appointment Reminders for all clinics


  • Create real-time engagement with patients to reduce no-shows and cancellations
  • Eliminate batch processing with the EHR
  • Manage participating departments & visit types
  • Provide notifications based on patient communication preferences in the EHR


SpinSci’s solution bridged a real-time interface to deliver SMS & Voice notifications to patients for appointment reminders allowing patients to react in real-time to Epic EHR updates.