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Patient Notify

Patient Notify is an intuitive pre-configured solution that sends clinical notifications to patients triggered by real-time events in the EHR for appointment reminders, prescription reminders, bill reminders, and orders/referrals notification.

Optimize
your Workflows

Appointment Schedule Reminders

Patient Notify provides omni-channel appointment reminders triggered by real-time EHR events. This eliminates delays from batch processing and alerts patients through their preferred manner of communication.

Pharmacy Refill Reminders

Patient Notify sends outbound omni-channel digital reminders providing patients with reminders regarding their pharmacy and prescription workflows.

Bill Reminders

Patient Notify provides omni-channel billing reminders triggered by real-time EHR events.

Order Reminders

Patient Notify sends digital reminders to patients with orders triggering them to respond via voice/SMS to schedule associated procedure/service.

Referral Reminders

Patient Notify sends digital reminders to patients with referrals triggering them to respond via voice/SMS to schedule an associated appointment.

Pre-op/Inter-op/Post-op Notifications

Patient Notify sends SMS notifications to providers and patients updating them on patient status as an inpatient (i.e. discharge, OR status, etc.)

Who We Serve

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Patients

We empower patients with self-service management solutions, enabling them to handle their healthcare workflows through preferred communication channels. Patients also receive real-time EHR-triggered notifications and experience a personalized “know me” treatment through comprehensive 360° EHR integration.

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Care Teams

Our solutions send EHR-triggered omni-channel notifications to reduce no-shows and cancellations, improving provider productivity and patient care continuity. Patients can also self-manage their own workflows, saving clinicians time.

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Contact Centers

Our innovative solutions offer real-time integration with EHR and CRM systems, giving agents a comprehensive dashboard view of the customer before their first conversation. This ensures a personalized “know me” experience that makes patients feel valued.

Put the Patient and
Care team at the Center

Operational Efficiencies

✦ Decrease no-shows, Cancellations & Readmissions

✦  Improve Medication Adherence

✦  Improve Revenue Cycle & Financial Operations

✦  Improve Referral Management

Patient Experience

✦  Provide proactive notifications supporting better control of care activities

✦  Proactively provide self-service options to patients

✦  Improved access and speed to care

Care Teams Experience

✦  Improve Patient Experience and Engagement

✦  Implement Campaigns to drive access to care

✦  Flexibility to expand to additional workflows

Foster Better
Care Communication

★★★★★

EHR Integration
Channel Agnostic
Waitlist Management
Campaign Management
Dialer Integration
Multi-language
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“57% of patients expect automated notifications via text, voice, or email to remind them to schedule appointments or take medications”

Success Story

A Midwestern health system was seeking a solution to automate Appointment Reminders for all clinics.

Business Objective:

●  Create real-time engagement with patients to reduce no-shows and cancellations
●  Eliminate batch processing with the EHR
●  Manage participating departments & visit types
●  Provide notifications based on patient communication preferences in the EHR

SpinSci Solution:

SpinSci’s solution bridged a real-time interface to deliver SMS & Voice notifications to patients for appointment reminders allowing patients to react in real-time to updates in the EHR.

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↓ 51%

Decrease in Patient No-Shows

Decrease from 18% to approx. 9% due to increase in response rates & flexible process flow
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+22.8%

Increase in Response Rate

Improvement in response rates due to real-time patient notifications

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Operations

Workflow Efficiency

Simplified change management process

Real-time
Integrations

EHR Partner companies

Integrates with Epic™,
Cerner, and other EHRs

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Vendor agnostic allows integration with CCaaS vendor of choice

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Integrates with SalesForce, ServiceNow & other CRMs and ITMSs

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PCI Compliant

Patient Notify

Datasheet

Please enter your information to download our ‘Patient Notify’ Datasheet

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