Patient Notify is an intuitive pre-configured solution that sends clinical notifications to patients triggered by real-time events in the EHR for appointment reminders, prescription reminders, bill reminders, and orders/referrals notification.
Optimize
your Workflows
Appointment Schedule Reminders
Patient Notify provides omni-channel appointment reminders triggered by real-time EHR events. This eliminates delays from batch processing and alerts patients through their preferred manner of communication.
Pharmacy Refill Reminders
Patient Notify sends outbound omni-channel digital reminders providing patients with reminders regarding their pharmacy and prescription workflows.
Bill Reminders
Patient Notify provides omni-channel billing reminders triggered by real-time EHR events.
Order Reminders
Patient Notify sends digital reminders to patients with orders triggering them to respond via voice/SMS to schedule associated procedure/service.
Referral Reminders
Patient Notify sends digital reminders to patients with referrals triggering them to respond via voice/SMS to schedule an associated appointment.
Pre-op/Inter-op/Post-op Notifications
Patient Notify sends SMS notifications to providers and patients updating them on patient status as an inpatient (i.e. discharge, OR status, etc.)
Who We Serve

Patients
We empower patients with self-service management solutions, enabling them to handle their healthcare workflows through preferred communication channels. Patients also receive real-time EHR-triggered notifications and experience a personalized “know me” treatment through comprehensive 360° EHR integration.

Care Teams
Our solutions send EHR-triggered omni-channel notifications to reduce no-shows and cancellations, improving provider productivity and patient care continuity. Patients can also self-manage their own workflows, saving clinicians time.

Contact Centers
Our innovative solutions offer real-time integration with EHR and CRM systems, giving agents a comprehensive dashboard view of the customer before their first conversation. This ensures a personalized “know me” experience that makes patients feel valued.
Put the Patient and
Care team at the Center
Operational Efficiencies
✦ Decrease no-shows, Cancellations & Readmissions
✦ Improve Medication Adherence
✦ Improve Revenue Cycle & Financial Operations
✦ Improve Referral Management
Patient Experience
✦ Provide proactive notifications supporting better control of care activities
✦ Proactively provide self-service options to patients
✦ Improved access and speed to care
Care Teams Experience
✦ Improve Patient Experience and Engagement
✦ Implement Campaigns to drive access to care
✦ Flexibility to expand to additional workflows
Foster Better
Care Communication
★★★★★
EHR Integration
Channel Agnostic
Waitlist Management
Campaign Management
Dialer Integration
Multi-language
“57% of patients expect automated notifications via text, voice, or email to remind them to schedule appointments or take medications”
Success Story
A Midwestern health system was seeking a solution to automate Appointment Reminders for all clinics.
Business Objective:
● Create real-time engagement with patients to reduce no-shows and cancellations
● Eliminate batch processing with the EHR
● Manage participating departments & visit types
● Provide notifications based on patient communication preferences in the EHR
SpinSci Solution:
SpinSci’s solution bridged a real-time interface to deliver SMS & Voice notifications to patients for appointment reminders allowing patients to react in real-time to updates in the EHR.
↓ 51%
Decrease in Patient No-Shows
+22.8%
Increase in Response Rate
Improvement in response rates due to real-time patient notifications
Operations
Workflow Efficiency
Simplified change management process
Real-time
Integrations
Integrates with Epic™,
Cerner, and other EHRs
Vendor agnostic allows integration with CCaaS vendor of choice
Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
PCI Compliant
Patient Notify
Datasheet
Please enter your information to download our ‘Patient Notify’ Datasheet