Solutions > Patient Access Care
Patient Notify
“No-shows and patient cancellations are costly- both to patients who may miss critical care appointments and to health systems who lose over $150B a year.”
Patient Notify improves the patient experience by:
- Providing notifications triggered by real-time EHR events for appointments, pharmacy refills, bills, etc.
- Providing omni-channel (Text | Chat | Voice) notifications through patient’s preferred channel as identified in EHR
- Providing option for live “high touch” experience with contact center integration
- Drives quick action for speed to care
Patient Notify improves health system efficiency by:
- Delivering patient reminders and notification triggered by real-time EHR events
- Integrating with contact centers for high touch encounters as needed
- Driving quick action and speed to care
Operational Efficiencies ▼
Decrease no-shows,
Cancellations
& Readmissions
Improve Medication Adherence
Improve Revenue
Cycle & Financial
Operations
Improve Referral
Management
Patient Experience ▼
Provide proactive notifications supporting better control of care activities
Proactively provide
self-service options
to patients
Improved Access and
Speed to care
Organizational Objectives ▼
Improve Patient Experience and Engagement
Implement Campaigns to drive access to care
Establish metrics for business decisions
KEY FEATURES
- EHR Integration
- Channel Agnostic
- Waitlist Management
- Campaign Management
- Dialer Integration
- Multi-language
WORKFLOW
- Appointment Schedule Reminders
- Pharmacy Refill Reminders
- Bill Reminders
- Order Reminders
- Referral Reminders
COMPATIBILITY
- Integrates with Epic™, Cerner and other EHRs
- Integrates with CCaaS vendors
- Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
- PCI Compliant
Identification/ Authentication: automated within contact center with SpinSci.
Triage: Improving efficiency by optimizing patient intent.
Action: clinical decision/workflow handoff to EHR system or live assist.
Clinical Transaction: EHR transaction/integration with write or agent transaction.
Please enter your information to download our
“Patient Notify” data sheet
SUCCESS STORY
A MIDWESTERN health system was seeking a solution to automate Appointment Reminders for all clinics
BUSINESS OBJECTIVE:
- Create real-time engagement with patients to reduce no-shows and cancellations
- Eliminate batch processing with the EHR
- Manage participating departments & visit types
- Provide notifications based on patient communication preferences in the EHR
SPINSCI SOLUTION:
SpinSci’s solution bridged a real-time interface to deliver SMS & Voice notifications to patients for appointment reminders allowing patients to react in real-time to updates in the EHR.
* Epic is a registered trademark of Epic Systems Corporation.
