Skip to main content
search

Patient Notify

Solutions > Patient Access Care

“No-shows and patient cancellations are costly- both to patients who may miss critical care appointments and to health systems who lose over $150B a year.”

Patient Notify improves the patient experience by:

  • Providing notifications triggered by real-time EHR events for appointments, pharmacy refills, bills, etc.
  • Providing omni-channel (Text | Chat | Voice) notifications through patient’s preferred channel as identified in EHR
  • Providing option for live “high touch” experience with contact center integration
  • Drives quick action for speed to care

Patient Notify improves health system efficiency by:

  • Delivering patient reminders and notification triggered by real-time EHR events
  • Integrating with contact centers for high touch encounters as needed
  • Driving quick action and speed to care

Operational Efficiencies ▼


Decrease no-shows,
Cancellations
& Readmissions


Improve Medication Adherence


Improve Revenue
Cycle & Financial
Operations


Improve Referral
Management

Female patient replying to the medication reminder notification of Patient Notify

Patient Experience ▼


Provide proactive notifications supporting better control of care activities


Proactively provide
self-service options
to patients


Improved Access and
Speed to care

Male patient responding to the appointment reminder notification of Patient Notify

Organizational Objectives ▼


Improve Patient Experience and Engagement


Implement Campaigns to drive access to care


Establish metrics for business decisions

patient responding to the various notifications of Patient Notify
KEY FEATURES
  • EHR Integration
  • Channel Agnostic
  • Waitlist Management
  • Campaign Management
  • Dialer Integration
  • Multi-language
WORKFLOW
  • Appointment Schedule Reminders
  • Pharmacy Refill Reminders
  • Bill Reminders
  • Order Reminders
  • Referral Reminders
COMPATIBILITY
  • Integrates with Epic™, Cerner and other EHRs
  • Integrates with CCaaS vendors
  • Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
  • PCI Compliant
Patient Notify Workflow Diagram
Identification/ Authentication: automated within contact center with SpinSci.
Triage: Improving efficiency by optimizing patient intent.
Action: clinical decision/workflow handoff to EHR system or live assist.
Clinical Transaction: EHR transaction/integration with write or agent transaction.
wounded male patient replying to the reminder text message of patient notify

Please enter your information to download our
Patient Notify” data sheet

SUCCESS STORY

A MIDWESTERN health system was seeking a solution to automate Appointment Reminders for all clinics

BUSINESS OBJECTIVE:

  • Create real-time engagement with patients to reduce no-shows and cancellations
  • Eliminate batch processing with the EHR
  • Manage participating departments & visit types
  • Provide notifications based on patient communication preferences in the EHR

SPINSCI SOLUTION:

SpinSci’s solution bridged a real-time interface to deliver SMS & Voice notifications to patients for appointment reminders allowing patients to react in real-time to updates in the EHR.

SpinSci Technologies SpinSci Technologies

* Epic is a registered trademark of Epic Systems Corporation.

SpinSci Technologies SpinSci Technologies
WordPress Lightbox
demo request