Vaccine Distribution Response

The COVID-19 Pandemic continues to challenge health systems, providers, counties, and state and local governments. Vaccinations have provided that glimmer of hope, yet distribution and logistics have so far proven challenging along with guidelines established by the CDC, HHS, states, and localities. Vaccine Distribution Response is a solution designed to manage the Covid-19 vaccine administration engagement process.- all with real-time integration with the electronic health record, and all with a simple series of actions on their own mobile devices.

KEY FEATURES
  • An FAQ via cloud hosted Integrated Voice Response (IVR) for COVID-19 related questions with the ability to triage calls to a call center agent.
  • A self-service IVR solution for Covid-19 vaccination qualification and scheduling with the ability to triage calls to a call center agent.
  • A proactive engagement solution for vaccination reminders along with scheduling integration.
1
Check Patient Eligibility thru Vaccine Hotline (Phase 1)
2
Add patient to Waitlist thru Vaccine Hotline (Phase 1)
3
Extract eligible patient from Waitlist (Phase 1)
4
Send communication to patient (Phase 1)
5
Patient schedules via self-service Inbound and Outbound (Phase 2)
6
High touch contact center assistance (Phase 2)

Operational Efficiencies ▼


Rapid Deployment
and Scalability


EHR/CRM
Integration


Improved Call
Deflection


Appropriate triage
of incoming calls


Improved Agent
Productivity


Workflow
Optimization

Patient Experience ▼


Proactive
Patient/Customer
Engagement


No wait time
in queue


Improved customer
experience through
immediate call
response


Self-service
Management