Self Service. Let’s face the facts, we all have used some sort of self service before through practically any vertical. Whether it’s scheduling an appointment or paying a bill, these tasks are simple and straightforward, being a convenient channel for customers. Yet, why do so many businesses have limited channels of self service automation in place?
Before diving into that, let’s discuss what Self Service is. If you search it on the internet, chances are it will be defined as something like this: Self service is a tool that can be used to enable and empower the end customer to find solutions for themselves.
A common misconception, however, is that when talking about self service, it’s assumed automatically that it is limited to a self service IVR (interactive voice response). This isn’t always the case for self service, especially with so many different means of communication available to us today.
Nowadays, it’s imperative that businesses remain flexible and accessible. It is key that the customer’s journey, whether it starts on the phone or via a Social Media chat, is seamless. Not to mention, any self service IVR or chat must lead the customer to get to their desired destination or result.
The SpinSci team has taken note of this and has become one of the leaders in innovation within the self service movement. Using NLU based IVR, Voice Biometrics, and Google Chat Bots, SpinSci presents a wide array of possible solutions, all configurable through an optimized web portal for business users. Compatible with Cisco, Broadsoft, EPIC, Salesforce, and ServiceNow, integration of your business applications into your communication vehicles has never been so quick, simple, and efficient.
SpinSci offers a multi-channel focused solution that is affordable, deploys quickly, and is easily scalable.
Interested in how SpinSci’s solutions can help your business? Watch our most recent webinar with a live demo to learn on how SpinSci can provide you an innovative self service platform: “Automating Self Service for Improved Patient Experience.”