Patient Access Care

Improving Patient Access Centers

Patient Access Journey

Communication is key in Patient Access Care, especially when the goal is to create a better patient experience.

Whether a patient is calling in to schedule an appointment or to check on their billing statement, one of the most critical elements in healthcare is improving the patient experience.

SpinSci’s Patient Access Care (PAC) solutions optimize communication for patients, agents and providers to enable an enhanced experience through Patient Access Centers.

With solutions for Self-Service & Contact Center, we bring to you scalable and flexible platforms that integrate your communication platforms with your EHRs.

Solutions

All solutions are available to be integrated with your EHRs such as Epic, Cerner, Allscripts etc.

Self Service

  • Pre-packaged workflows for Cisco Voice
  • AI enabled chatbots with Google Dialog Flow
  • Conversational Voice based IVR
  • Secure Voice Biometrics authentication

Contact Center & Back Office

  • Embedded Patient Record Dashboard with PAC workflow extension
  • Context Management into EHR & CRMs
  • Patient Journey Mapping
  • Conversational Guides

Proactive Notifications

  • HIPAA Compliant Voice & SMS Notifications
  • Out of the box reporting
  • Campaign Management interface
  • Real-time EHR integration

Workflows

Scheduling Workflow Solution

Patient Engagement

92%

Time Savings

48%

Agent Optimization

74%

Increasing patient engagement for appointment managements, optimizing agent scheduling workflows, and drastically improving time savings   

  • Patient Self Service scheduling for appointment listing, cancellation and rescheduling
  • Provides contact center agents with a 360 view of patient’s journey, with context management back into EHRs for appointment creation, cancellation, and rescheduling
  • Allows agents and clinicians to retain patient information through transfers to staff for specialty appointment creation
  • Cloud-based outbound notifications for patient appointment reminders & confirmation

Billing Workflow Solution

Patient Satisfaction

94%

Call Containment

38%

On Time Payments

84%

Improving patient engagements through a self service, secured bill pay

  • Patient self service access to billing workflows with secured Credit Card payment processing through DTMF Masking
  • Provides call center agents with a 360 view of billing history, with context management back into EHRs for bill pay and review
  • Retain patient context throughout transfers to departments for specialty statements, payment, and adjustments
  • HIPAA PCI compliant notifications for patient billing reminders & confirmation

Referral Workflow Solution

Referral Related Appts

45%

Referral Outreach Response Rate

75%

Decreasing revenue leakage through an enhanced referral management

  • Provides management of patient referrals with a 360 view from the Contact Center
  • Proactively detects patient referrals and converts them to encounters and appointments from within SpinSci’ dashboard, with context management back into EHRs
  • HIPPA PCI compliant outbound notifications for automated referral reminders

Nurse Triage Line Workflow Solution

Average Handling Time

45%

Productivity Gain

75%

Increase in Time Savings

75%

Personalizing patient interactions with Nurses and other clinical providers

  • Increasing patient satisfaction with better channels for providers to engage upon
  • Empowering nursing staff with relevant patient data upon a call or chat being initiated
  • Nursing staff knows patient’s past encounters, allergies, medical history and at a click of the mouse, can be able to set the context in EHRs allowing a nurse to provide the highest quality of care

Pharmacy Prescription Refill Solution

SpinSci offers a simple and easy to deploy EHR certified pharmacy refill solution

  • Web management tool allows for rapid deployment of pharmacy refill
  • IVR application that allows patients to self-service Rx refills
  • Cloud-enabled voice and SMS notification that can be automated within EHRs