Operator Console
Elevate Your Healthcare Operator Experience with Patient Access Care
Optimize and orchestrate
SpinSci Technologies delivers AI-driven patient engagement solutions that seamlessly integrate with EHR systems like Epic and Cerner, optimizing healthcare communication through real-time data access, automation, and AI-powered patient engagement. SpinSci’s Operator Console Integration enhances call center efficiency by streamlining workflows and enabling smarter, data-driven clinical communication.
With seamless EHR connectivity, operators can access patient records instantly, automate tasks, and optimize call routing, leading to faster resolutions, reduced costs, and improved compliance—ultimately helping healthcare organizations deliver better care at scale. Whether managing patient calls, nurse interactions, on-call scheduling, paging, answering services, and provider lookups, SpinSci’s Operator Console helps operators connect seamlessly with EHR, CCaaS, and UCaaS for better operator experiences.
Real Problems in
Healthcare Communication
Healthcare organizations face critical communication challenges that impact efficiency, patient outcomes, and operational costs:
- Siloed Data Access Causing Delays in Resolution
- Complex System Navigation with Multiple Tabs and Windows
- Difficulty Locating Relevant Patient Information Quickly
- Outdated Technology Leading to hampers in timely updates
- High Volume of Calls Causing Operator Burnout
- Concerns Around Data Security and HIPAA Compliance
How SpinSci Genuinely Solves
These Problems
- Unified Data Access Platform for Real-Time Information Sharing
- Streamlined System Navigation with User-Friendly Interfaces
- Robust Integration Capabilities with Existing Healthcare Systems
- Advanced Search Functions for Quick Patient Information Retrieval
- Utilization of Cutting-Edge Technology for Faster Updates
- Automated Call Management to Reduce Operator Burnout
- Enhancing Security Measures Ensuring Data Protection and HIPAA Compliance
Why SpinSci?
- Built on top of your existing investments in CCaaS, UCaaS, Paging, and EHR with speed to delivery in 3 months for maximum ROI
- Modern, next-generation CX platform, providing operators with a seamless and intuitive experience
- Eliminates the need for servers or complex post-production support
- The only solution to support operator consoles across all cloud-based CCaaS vendors
- The only one stop architecture that brings both Operator Console and Patient Access Care, driving economies of scale
- A mature framework ready to scale guided by a team of experts
- Strong subject matter expertise in health system workflows
- Real-time integration with EHR via ADT records
Unify Your Workflow with One Powerful Console
SpinSci’s Operator Console seamlessly integrates all your essential systems into a single, unified interface. By consolidating patient search, scheduling, paging, and EHR functionality into one intuitive platform, operators no longer need to switch between multiple systems. This all-in-one solution allows healthcare staff to access real-time data, make decisions faster, and communicate more efficiently—all without ever leaving the console. With SpinSci’s Operator Console, the complexity of managing disparate systems is a thing of the past, empowering your team to deliver superior care with ease.
Features
Effortless Patient Search
- Intuitive Search: Effortlessly locate patients with minimum info by name or date of birth
- Real-Time, Lightning-Fast Results: Instantly access patient information in under 2 seconds
- Comprehensive results: View patient details, including name, date of birth, gender, unit, and bed.
Staff Search and Page Dispatch
- Staff Lookup: Search for staff, nurse stations, and other healthcare team members effortlessly.
- Page Dispatch: Quickly & easily send pages using account IDs by integrating with third party overhead paging systems.
- Rapid Search: Quickly find what you need for instant results.
- Data Privacy: Ensure compliance with data privacy regulations.
Comprehensive Patient List
- Complete List: Display all patient details comprehensively from EHR ADT records.
- Sorting Options: Sort and filter based on various criteria.
- Real-Time Updates: Stay up to date with real-time patient data.
- Data Security: Safeguard patient data to maintain confidentiality.
Answering Service
- Record Maintenance: Maintain a list of all calls and messages for providers.
- Sorted Display: View history sorted by date, time, name, and account ID.
Patient Record Management
- Record Selection: Select patient records effortlessly.
- Detailed Information: Access comprehensive patient details.
- Call Transfer: Initiate seamless call transfers.
- Data Privacy: Ensure compliance with data privacy regulations.
Page History for Providers
- Record Maintenance: Keep a comprehensive history of sent pages.
- Sorted Display: View history sorted by date, time, name, and account ID.
- Filtering Options: Easily filter records based on specific criteria.
- Data Privacy: Ensure compliance with data privacy regulations.
Nurse Station Search and Call Transfer
- Efficient Search: Input nurse station details with ease.
- Instant Results: Get real-time search results as you type.
- Seamless Transfer: Initiate call transfers smoothly.
- Speedy Searches: Quick search functionality.
Provider Schedules/On Call Schedule
- Search Functionality: Enable operators to be able to search in the on-call schedule window based on providers or on call groups.
- Dashboard Integration: Embed the Provider Schedules interface within the CCaSS agent desktop console.
- Data Management: Handle iframing of third-party applications into the window to show the provider schedules.
Contact Center Native Functionality
- Initiate a Call: Enable operators to initiate a call by pressing a dedicated “Call” button on the keyboard.
- Answer/Disconnect a Call: Allow operators to answer incoming calls and disconnect ongoing calls using the “Answer/Disconnect” button on the keyboard.
- Transfer a Call: Facilitate both blind and warm transfers of calls. A single press of the “Transfer” button will perform a blind transfer, while pressing “Call” followed by “Transfer” will perform a warm transfer.
- Initiate a Conference Call: Allow operators to start a conference call by pressing the “Conf call” button on the keyboard.
- Toggle Between Calls: Enable operators to switch between multiple ongoing calls using the “Toggle between calls” button on the keyboard.
