Operator Console
Elevate Your Healthcare Operator Experience with Webex and Patient Access Care
Optimize and orchestrate
Webex Contact Center, powered by Patient Access Care is revolutionizing healthcare workflows with Operator Console for enhanced productivity and seamless operator-patient experiences.
Empower your operators with streamlined patient management all in one integrated system. Whether managing patient calls, nurse interactions, on-call scheduling, paging, answering services, and provider lookups, SpinSci’s Operator Console helps operators connect seamlessly with EHR, CCaaS, and UCaaS for better patient and operator experiences.
Why SpinSci?
- Built on top of your existing investments in Cisco Contact Center, Cisco Telephony, Paging, On call Scheduling, and EHR with speed to delivery in 4-6 weeks for maximum ROI.
- Real-time integration with EHR via ADT records.
- A mature framework ready to scale guided by a team of experts.
- Strong subject matter expertise in health system workflows.
Ready to elevate your health operator experience to the next level?
Request a free demo or quote today.
Features
Effortless Patient Search
- Intuitive Search: Effortlessly locate patients with minimum info by name or date of birth.
- Real-Time, Lightning-Fast Results: Instantly access patient information in under 2 seconds.
- Comprehensive results: View patient details, including name, date of birth, gender, unit, and bed.
Comprehensive Patient List
- Complete List: Display all patient details comprehensively from EHR ADT records.
- Sorting Options: Sort and filter based on various criteria.
- Real-Time Updates: Stay up to date with real-time patient data.
- Data Security: Safeguard patient data to maintain confidentiality.
Staff Search and Page Dispatch
- Staff Lookup: Search for staff, nurse stations, and other healthcare team members effortlessly.
- Page Dispatch: Send pages using account IDs.
- Rapid Search: Quickly find what you need for instant results.
- Secure Interaction: Ensure secure interaction with external applications.
- Integrations: Import data from different sources, like active directory and other data warehouses.
Answering Service
- Record Maintenance: Maintain a list of all calls and messages for providers.
- Sorted Display: View history sorted by date, time, name, and account ID.
Patient Record Management
- Record Selection: Select patient records effortlessly.
- Detailed Information: Access comprehensive patient details.
- Call Transfer: Initiate seamless call transfers.
- Data Privacy: Ensure compliance with data privacy regulations.
Page History for Providers
- Record Maintenance: Keep a comprehensive history of sent pages.
- Sorted Display: View history sorted by date, time, name, and account ID.
- Filtering Options: Easily filter records based on specific criteria.
- Data Privacy: Ensure compliance with data privacy regulations.
Provider Schedules/On-Call Schedule
- Search Functionality: Enable operators to be able to search in the on-call schedule window based on providers or on call groups.
- Dashboard Integration: Embed the Provider Schedules interface within the CCaSS agent desktop console.
- Data Management: Handle iframing of third-party applications into the window to show the provider schedules.
