Our Solutions

34
Call Containment Rate
97
Customer Engagement

Self Service

Extending Customer Self Service through IVR & Chat

SpinSci offers self-service solutions designed for customers and business users through an adaptable framework, supported with a configurable web portal for easy management.

Tying your customer data directly from your EHR & CRM of choice, we improve workflow communication for an omnichannel experience, whether it be through self-service IVR or Chat.

Now with Google Dialog Flow (GDF) integration, we can automate your self-service experience further with Natural Language Understanding (NLU) and AI automated chatbots. Leveraging MRCP engine, we are able to natively integrate your GDF flow into Cisco CVP as a custom element.

Available as DTMF touch tone, NLU & NLP voice interactions for Voice based interactions
Compatible for both Cisco CVP On-Prem & Broadsoft Cloud IVR.

 

Key Benefits

  • Improve customer interaction with NLU & NLP 
  • Easy configuration and management for business users
  • Analytics & Real Time Reporting for business decisions
  • Dramatically reduce deployment time