Extending Customer Self Service through IVR & Chat
SpinSci offers self-service solutions designed for customers and business users through an adaptable framework, supported with a configurable web portal for easy management.
Tying your customer data directly from your EHR & CRM of choice, we improve workflow communication for an omnichannel experience, whether it be through self-service IVR or Chat.
Now with Google Dialog Flow (GDF) integration, we can automate your self-service experience further with Natural Language Understanding (NLU) and AI automated chatbots. Leveraging MRCP engine, we are able to natively integrate your GDF flow into Cisco CVP as a custom element.
Available as DTMF touch tone, NLU & NLP voice interactions for Voice based interactions
Compatible for both Cisco CVP On-Prem & Broadsoft Cloud IVR.
- Improve customer interaction with NLU & NLP
- Easy configuration and management for business users
- Analytics & Real Time Reporting for business decisions
- Dramatically reduce deployment time