Our Solutions

34
Call Containment Rate
97
Customer Engagement

Self Service

Extending Customer Self Service through IVR & Chat

SpinSci offers self-service IVR solutions designed for customers and business users through an adaptable framework, supported with a configurable web portal for management.

Tying your customer data directly from your EHR & CRM of choice, we improve workflow communication through Self Service IVR & Chat.

Available as DTMF touch tone, NLU & NLP voice interactions.
Compatible for both Cisco CVP On Prem & Broadsoft Cloud IVR.

Key Benefits

  • Improve customer interaction with NLU & NLP 
  • Easy configuration and management for business users
  • Analytics & Real Time Reporting for business decisions
  • Dramatically reduce deployment time