Agenta Snap™ for Healthcare – EHR Integration with Cisco Contact Center
PHOENIX, Sept. 30, 2016 /PRNewswire/ — Yesterday at the Cisco Customer Care Sales Summit, SpinSci Technologies announced the company has expanded its relationship with Cisco, with SpinSci now officially a member of the Cisco SolutionsPlus Program.
Cisco SolutionsPlus is a reselling program that places a select set of Cisco-compatible products on the Cisco price list, enabling customers to order these products directly from Cisco sales teams and channel partners. SpinSci products in the Cisco SolutionsPlus Program complement and augment Cisco’s advanced technology products to create complete solutions. Under the SolutionsPlus Program, Cisco now offers the following SpinSci products as part of the greater Cisco Contact Center suite of products: the SpinSci Agenta Snap Toolkit and the SpinSci Agenta EHR Integration Adapter.
“Electronic Health Record and contact center platforms are two of the most significant investments a healthcare organization will make in its IT infrastructure,” said Rajit Kumar, CEO, SpinSci. “Our Agenta Snap for Healthcare solution is the first of its kind, bringing Cisco and EHR technologies together to create powerful synergies through insightful, intuitive and rapid integration. These synergies will be transformative to enhancing patient and staff experience in the healthcare industry.”
Agenta Snap and Agenta Snap for Healthcare are enterprise extensions to the Cisco Contact Center and Cisco Unified Communications offerings, providing users with powerful and seamless integration into an organization’s EHR/EMR, CRM and other enterprise systems. The customer and patient experience is dramatically improved by placing valuable patient data at the fingertips of healthcare staff, both within the Agenta Snap customizable interface and via Agenta Snap’s intelligent screen pop of an organization’s EHR system. Agenta Snap intuitively assists users in identifying key patient information without extra work or interruption to their existing workflow. This empowers healthcare staff to quickly resolve patient issues, rather than spend valuable call time searching for patient data.
“SpinSci is extremely proud to be deepening its relationship with Cisco, demonstrating our commitment to the partnership and our alignment to the Cisco product roadmap,” said Jason Tepper, COO, SpinSci. “With our entry into the Cisco SolutionsPlus Program, Cisco and SpinSci can now tap into unprecedented market opportunities in the healthcare industry with a one-stop ordering experience for Cisco customers, channel partners, and sales teams.”
Platform Support and Compatibility
Agenta Snap for Healthcare integrates to most major EHR platforms and is Citrix compatible. Seamlessly integrated with the Cisco Finesse architecture, Agenta Snap requires a valid, working installation of Cisco UCCE, PCCE or UCCX. Agenta Snap is compatible with Finesse version 10.5 and higher. Agenta Snap is supported on Windows 7, Windows 8/8.1, Windows 10 and Mac OS (coming soon).
About SpinSci Technologies
SpinSci is a member of the Cisco SolutionsPlus and Solution Partner Programs, providing intuitive collaboration and contact center solutions and services across a wide range of industries, from healthcare and financial services, manufacturing and technology, to retail, government and more. We have been in business for 10+ years, and are headquartered in Dallas, Texas, with additional sales presence in New York and development teams in Canada, China and India. For more information, please visit www.spinsci.com.
All product and company names herein may be trademarks of their registered owners. Agenta and Agenta Snap are trademarks of SpinSci Technologies, LLC.
SOURCE SpinSci Technologies, LLC