Unified Communication

75
Productivity Gain
45
Average Handle Time

Unified Communication

Extending Customer Experience to Back & Front Office Support

SpinSci extends communication channels past voice, supporting the full Unified Communication experience with voice, video and chat.

Focusing on improving staff communication and experience, our solution integrates with any EHR & CRM, to pull the relevant customer data for smarter decision making.

Available as enhancements to your existing applications, embedding communication directly into your preferred EHR or CRM of choice, or extending our Contact Center application into Unified Communication for your back office staff.

 

Our solution is compatible with Cisco UC End Points, available as On Prem or Broadsoft Cloud.

Key Benefits

  • Eliminates Disconnected Customer Experiences
  • Retains relevant customer information during transfers
  • Easy mapping of  the “customer journey” across multiple channels
  • Lowered Handle Times with Context Management & Automation
  • Reduced miscommunication and delayed information sharing