Love What You Do

We’re always looking for talented individuals to join our team and we are committed to help you reach your potential.  At SpinSci we love that we’re able to make a positive impact on the ability to efficiently access healthcare.  We’re looking for teammates who are:
  • Innovative
  • Driven
  • Creative
  • Fun
  • Flexible
  • Driven
  • Committed to making our world a healthier place

If you’re interested in helping create better healthcare interactions send your resume to: info@spinsci.com
(US positions do require current work eligibility in the US)
Email Our Team

Company Overview

SpinSci Technologies is at the forefront of AI-powered SaaS solutions tailored to revolutionize healthcare experiences for both patients and care teams. We are seeking a dynamic and experienced Director of Engineering to lead our talented software engineering team in driving innovation, efficiency, and excellence in our product development.

USA Openings

Customer Support Specialist (USA)

A Customer Support Specialist in SpinSci serves as the frontline interface between the company and its customers, ensuring seamless communication and problem resolution. They play a pivotal role in building and maintaining strong customer relationships by addressing issues, providing solutions, and offering guidance on company products or services.

Location: Dallas, USA
Workplace Type: Hybrid

Preferred Skills & Qualifications:

  • Technical Acumen: Solid understanding of IT products, software, and platforms to effectively troubleshoot and assist customers.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information in an understandable manner.
  • Problem-Solving: Strong analytical and problem-solving skills to diagnose issues and provide effective solutions.
  • Customer-Centric: A passion for customer service with a focus on ensuring customer satisfaction and loyalty.
  • Team Player: Ability to work collaboratively in a team environment, sharing knowledge and best practices with colleagues.
  • Adaptability: Flexibility to adapt to changing technologies and environments, with a continuous learning mindset.
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Key Responsibilities:

  • Customer Assistance: Respond promptly to customer incidents, providing solution to the customers and solving technical issues.
  • Problem Resolution: Diagnose and troubleshoot technical issues, guiding customers through corrective steps or escalating to the appropriate technical team when necessary.
  • Technical Expertise: Maintain a deep understanding of the company’s products, services, and technological platforms to effectively assist customers.
  • Documentation: Record and maintain customer interaction details, feedback, RCA and resolutions in the JIRA system for future reference.
  • Feedback Collection: Gather customer feedback to identify areas of improvement and provide insights to the product and technical teams for continuous enhancement.
  • Training & Onboarding: Assist new customers with product onboarding, ensuring they have a smooth experience and understand the features and functionalities.
  • Collaboration: Work closely with cross-functional teams such as Sales, Product Development, and Product teams to ensure customer needs are met effectively.
USA Openings

Delivery Manager (USA)

Location: Dallas, TX

Key Responsibilities:

  • Manage large, complex development and delivery projects involving integrations to call center technologies, healthcare EHR and CRM systems.
  • Manage cross-functional teams that may include resources from external vendors, partners and customers’ teams.
  • Lead the technical team toward clear definition of requirements, interfaces, milestones and deliverables.
  • Interface with the customer to manage requirements and timelines with business stakeholders.
  • Constantly monitor and report on progress of the project to all stakeholders. Present reports defining project progress, risks and mitigation plans.
  • Identification and elimination of conflicts and bottlenecks.
Apply Now

Qualifications:

  • At least 5 years of experience managing large, complex technical development/delivery projects.
  • Experience in creating project plans using a gantt chart tool such as Smartsheet, MS Project or similar.
  • Highly organized and detail oriented.
  • Process oriented, should be able to develop and maintain processes to manage projects, resources, and deliverables on time.
  • Effective communicator and facilitator at all levels with exceptional customer service and interpersonal skills. You will be required to present project status and timelines up to the customers’ C level leadership and will at times be in high pressure situations and must be able to communicate effectively and possibly navigate customer escalations.
  • Familiarity with Contact Center Telephonies such as Cisco UCCE, WxCC, UCM, Five9, Twilio, Amazon Connect, ect. Previous contact center experience is a plus.
  • Familiarity with Healthcare EHRs (EPIC, Cerner, AllScripts, etc).
  • Familiarity with CRM systems such as Salesforce and ServiceNow.
  • Certification such as Agile Scrum Master or PMP preferred.
  • Knowledge in Application Development (Java, Java Script, Test Automation, TDD) is a plus.
  • Strong technical background, including familiarity with web development, cloud computing, CD/CI techniques is a plus.
  • Deep understanding of solution components, infrastructure components, security components, applications components.
USA & INDIA Openings

Implementation Engineer (US / India)

In this position, you will be responsible for deployment of SpinSci solutions to customer, driving patient/customer engagement and satisfaction. You will be involved with all phases of solutions to address complex business problems and making sure the solution performs as designed, enabling our customers to maximize patient satisfaction in their interactions with end customer.

Key Responsibilities:

  • As a part of our delivery team, you will develop expert level familiarity with our product platform, and work with customers to deploy SpinSci solution into customer environment.
  • You will interface with stakeholders from customer team to participate in or conduct discovery sessions and develop technical specifications for the proposed solution.
  • You will participate in end-to-end solution deployment, making sure the solution functions end-to-end and offers the desired experience to user.
  • You will work with QA team to validate the solution end-to-end in customer environment and work with customer team throughout the UAT phase.
  • You will work with Delivery Manager to prepare and delivery technical training to customer as needed.
  • You will work with our Day 2 support team to provide Level 2 support in problem resolution.
Apply Now

Qualifications:

  • Bachelor’s degree in computer science or IT or equivalent professional experience backed by professional certifications.
  • Experience installing and configuring Microsoft windows and Linux OS platforms in on-premises and cloud environment.
  • Experience installing and configuring middleware and enterprise application on major OS platforms such as Windows and Linux on premise as well as in the cloud.
  • Basic familiarity with cloud computing platforms and technologies, operating systems and middleware, database technologies, DEVOPs technologies, cloud-based contact centers, AI and machine learning, customer interaction technologies such as web, SMS, voice, IVR, and chatbot.
  • Familiarity with Electronic Health record systems (EHRs) such as Epic and Cerner and CRMs platforms such as Salesforce, ServiceNow and Microsoft Dynamics will be a plus.
  • Current understanding of best practices regarding system security measures.
  • Excellent written and oral communication skills.
  • Ability to work within team environment, working with customer organizations as well as SpinSci’s offshore engineering teams as needed.

Additional Qualifications:

  • Experience with mirth connect, EHR, JavaScript & Java
  • Hands on experience with FHIR and HL7 Protocols.
INDIA Openings

Senior Software Engineer (India)

As a Software Engineer at SpinSci, you will play a key role in the development and maintenance of innovative software solutions for healthcare. You will leverage your expertise in JavaScript, Java, ReactJS, and PostgreSQL to contribute to the design, implementation, and optimization of scalable systems on AWS.

Location: HYDERABAD

Key Responsibilities:

  • Collaborate with cross-functional teams to design, develop, and maintain software applications using JavaScript, Java, ReactJS, and PostgreSQL.
  • Contribute to the architecture and implementation of scalable systems on AWS, ensuring performance, reliability, and security.
  • Write clean, efficient, and maintainable code, adhering to best practices and coding standards.
  • Participate in code reviews, troubleshoot and debug issues, and propose solutions to technical challenges.
  • Stay updated with industry trends and emerging technologies to continuously improve the software development process.
Apply Now

Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  • 3-5 years of hands-on experience in JavaScript, Java, ReactJS, and PostgreSQL in a professional capacity.
  • Strong background in designing and implementing scalable systems on AWS.
  • Proficiency in software development methodologies, version control tools, and agile practices.
  • Excellent problem-solving skills and ability to work effectively in a collaborative team environment.
  • Strong communication skills and ability to articulate technical concepts effectively.

Additional Skills (Preferred):

  • Familiarity with containerization tools such as Docker.
  • Knowledge of other programming languages or frameworks.
  • Experience with data modeling and database optimization.
  • Understanding of CI/CD pipelines and automated deployment processes.
India Openings

QA Engineer (India)

SpinSci Technologies is at the forefront of AI-powered SaaS solutions tailored to revolutionize healthcare experiences for both patients and care teams. We are seeking a dynamic and experienced Director of Engineering to lead our talented software engineering team in driving innovation, efficiency, and excellence in our product development.

Key Responsibilities:

  • Experience in working with Katalon Automation tool with Groovy or Java Programming language (Preferable) or open-source Automation tools like Selenium (Selenium IDE, Selenium RC, Selenium Grid and WebDriver, TestNg, Eclipse and preparation of automation test framework.
  • Experience in using Selenium WebDriver using TestNg and Eclipse for automation in a Hybrid model.
  • Experience in API and web services testing using Postman / JMeter and API automation knowledge.
  • Experience in writing SQL queries and LINUX commands.
  • Experience in pushing the code using Git.
  • Basic knowledge of CI/CD pipeline process using any tools like Jenkins.
Apply Now
Location: HYDERABAD

Qualification: Any Degree

Additional Attributes (Preferred):

  • 2-4 Yrs of experience in Automation using katalon Studio.
  • Ability to strategize, prioritize, and execute multiple projects simultaneously.
  • Strong analytical and problem-solving skills.
  • Passion for staying updated with industry trends and emerging technologies.
INDIA Openings

Trainee Web Developer / Web Developer Intern

Are you passionate about web development and eager to gain hands-on experience in a dynamic environment? We're seeking a motivated and talented individual to join our team as an Intern Web Developer. This internship offers the opportunity to work closely with experienced professionals, sharpen your skills, and contribute to real-world projects.

Key Responsibilities:

  • Collaborate with our Marketing team to design, develop, and maintain website.
  • Assist in implementing front-end and back-end functionalities using modern web technologies.
  • Participate in code reviews, debugging, and troubleshooting to ensure high-quality code.
  • Learn and adapt to different development frameworks and methodologies.
  • Contribute ideas and suggestions for continuous improvement of our products and processes.
  • Stay updated on industry trends and best practices in web development.
Apply Now
Location: HYDERABAD, India

Qualifications:

  • Currently pursuing or recently completed any degree, especially in Computer Science, Information Technology, or a related field.
  • Strong understanding of HTML, CSS, JavaScript, and other relevant web technologies.
  • Familiarity with web development frameworks such as React, Angular, or Vue.js.
  • Basic knowledge of server-side programming languages like Node.js, Python, or PHP.
  • Ability to work independently and in a team environment.
  • Eagerness to learn and grow in a fast-paced, collaborative setting.
  • Previous experience with WordPress Page Builder or Elementor is a plus.

Why Join Us?

  • Opportunity to work at the forefront of technology in a dynamic and innovative environment.
  • Competitive compensation package and benefits.
  • Collaborative and inclusive work culture that encourages professional growth and development.
  • Chance to make a significant impact in improving healthcare through technological advancements.

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