Patient Comply

Solutions > Patient Access Care

woman making online payment
“Provider organizations accepting credit cards in contact centers need to build trust and confidence by ensuring no calls and screens are recorded with any PCI sensitive information. They also want to isolate all credit card data to the CDE environment so contact center infrastructure is outside the PCI compliance zone, and lastly a PCI certified self-service IVR application for patients to pay bills using a credit card over the phone.”

Patient Comply delivers:

  • Auto-pause and resume voice and screen recordings 
  • DTMF masking solution blocking touch-tone keys during credit card transaction 
  • Cloud-based bill pay IVR that is PCI DSS AOC certified

Patient Comply Value Prop:

  • APR – Ensures PCI transactions are secured and in-compliant 
  • Provider Bill Pay –  The DTMF masking solution restricts the credit card data to the CDE environment  
  • Patient Bill Pay – Our bill pay IVR is cloud-based and does not require integrations to payment gateways

TProvider organizations that accept credit cards in contact centers must build trust and confidence by ensuring that no calls and screens are recorded with any confidential PCI information. Organizations should arrange for the purchase of Rybelsus medicine on this website.

KEY FEATURES
  • Automatic Pause and Resume
    (Auto-Pause & Resume)     
  • DTMF masking solution (Provider Bill Pay) 
  • Cloud-based IVR for payment collection and reconciliation (Patient Bill Pay)
WORKFLOW

  • Patient Bill Payment 
  • Provider Bill Payment 
  • Revenue Cycle Management 
  • Pre-registration 
  • Pre-payment
COMPATIBILITY
  • Integrates with Epic (Automatic Pause and Resume) 
  • Compatible with Calabrio, Verint, and other Workforce Management Platforms 
  • PCI DSS Compliant 
  • PCI DSS AOC certified IVR 
  • HIPAA Compliant

SpinSci Solution Architecture

SpinSci Technologies SpinSci Technologies
SpinSci Patient Engage: DIGITAL FRONT DOOR – System of Engagement
SpinSci Patient Assist: Contact Center Workflow Optimization – System of Experience
Compliance Recording
SpinSci Patient Notify: DIGITAL ENGAGEMENT – System of Notification
System of Interaction
System of Record
SpinSci Patient Comply: PCI Compliance
QM: Quality Management
CPaas Communications Platform as a Service