Patient Comply ensures secured and in-compliant PCI transactions with auto pause/resume for voice and screen recordings, DTMF masking, and a cloud-based bill pay IVR.
Optimize
your Workflows
Patient Bill Payment
Enable PCI-certified self-service IVR for secure patient bill payments and integration.
Provider Bill Payment
Isolate credit card to CDE, keeping contact center PCI-compliant.
Who We Serve
Patients
We empower patients with self-service management solutions, enabling them to handle their healthcare workflows through preferred communication channels. Patients also receive real-time EHR-triggered notifications and experience a personalized “know me” treatment through comprehensive 360° EHR integration.
Care Teams
Our solutions send EHR-triggered omni-channel notifications to reduce no-shows and cancellations, improving provider productivity and patient care continuity. Patients can also self-manage their own workflows, saving clinicians time.
Contact Centers
Our innovative solutions offer real-time integration with EHR and CRM systems, giving agents a comprehensive dashboard view of the customer before their first conversation. This ensures a personalized “know me” experience that makes patients feel valued.
Put the Patient and
Care team at the Center
Operational Efficiencies
✦ Decrease security and compliance risks with auto pause/resume
✦ Streamline payment processes with a cloud-based IVR for payment collection and reconciliation
✦ Optimize financial operations through automated and secure payment solutions
Patient Experience
✦ Increase trust and confidence with a secure and compliant payment process
✦ Simplify payments with a user-friendly, cloud-based IVR
✦ Enhance convenience by allowing patients to make payments securely through preferred channels
✦ Improve satisfaction through secure and efficient transactions
Care Teams Experience
✦ Boost efficiency by reducing time spent on managing and securing payment processes
✦ Provide data security assurance with secure, compliant, and protected transactions
✦ Streamline operations with secure and automated payment solutions
Foster Better
Payment Experiences
★★★★★
Automatic Pause and Resume
DTMF Masking Solution
Cloud-based IVR for payment collection
“93% say the quality of their billing and payment experience is important to their decision to return to a healthcare provider”
Success Story
A health system was concerned about the security of credit card transactions with the contact center
Business Objective:
● Drive compliance with managing credit card transactions through Epic Hyperspace payments
SpinSci Solution:
Provided Patient Comply, our PCI Compliance APR (Automated Pause & Resume) solution which identifies when sensitive credit card information is being communicated and pauses the recording, commencing the recording once the transaction is completed.
Real-time
Integrations
Integrates with Epic™,
Cerner, and other EHRs
Compatible with Calabrio, Verint, and other Workforce Management Platforms
PCI DSS Compliant
PCI DSS AOC certified IVR
HIPAA Compliant
Patient Comply
Datasheet
Please enter your information to download our ‘Patient Comply’ Datasheet
