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Patient Engage is a digital front door solution that allows patients to perform self-service operations to take control and manage their own healthcare workflows.
Optimize
your Workflows
Patient Appointment Management
Patient Engage provides an omni-channel self-service solution that allows patients to get their appointment details, schedule, and reschedule appointments through their preferred communication channel.
Patient Pharmacy Management
Patients can use an omni-channel self-service option that allows them to get prescription details and refill options.
Patient Bill Payment
Patients can complete billing workflows through SMS, Chat or through a sophisticated Interactive Voice Response (IVR) offering that provides security and protects confidentiality. Billing self-service allows patients to get updated billing details, update billing information, and securely make payments.
Call Steering
Call Steering provides a pre-configured IVR workflow that automatically detects the patient’s intent and allows them to reach their desired outcome in a minimal number of steps even allowing for efficient escalation to live assist.
Who We Serve
Patients
We empower patients with self-service management solutions, enabling them to handle their healthcare workflows through preferred communication channels. Patients also receive real-time EHR-triggered notifications and experience a personalized “know me” treatment through comprehensive 360° EHR integration.
Care Teams
Our solutions send EHR-triggered omni-channel notifications to reduce no-shows and cancellations, improving provider productivity and patient care continuity. Patients can also self-manage their own workflows, saving clinicians time.
Contact Centers
Our innovative solutions offer real-time integration with EHR and CRM systems, giving agents a comprehensive dashboard view of the customer before their first conversation. This ensures a personalized “know me” experience that makes patients feel valued.
Put the Patient and
Care team at the Center
Operational Efficiencies
✦ Improved Staff Productivity
✦ Improved Call Deflection and Containment
✦ Reduced Dependence on Legacy batch updates with real-time EHR integration
Patient Experience
✦ Patient allowed an open dialog with system (i.e. FAQ)
✦ Proactively provide self-service options to patients
✦ Improved access and speed to care
✦ Improved Patient Engagement
Care Teams Experience
✦ Improve Patient Experience
✦ Capture Patient Intent to drive speed to care
✦ Reduce Contact Center Costs
Enable Patient
Self-health Management
★★★★★
EHR Integration
NLU and Direct Dialogue Based IVR
AI automated Chatbots
Patient Self Service
Patient Identification & Authentication
“76% of patients say the most important digital service their provider can offer is the ability to book appointments online or using a mobile device”
Success Story
A Minnesota health system was seeking a solution to improve patient engagement.
Business Objective:
● Consolidation of various patient and provider numbers
● Transformation of patient experience through voice recognition
● Provide patients easy navigation for self-service appointment handling
● Provide robust metrics on self-service application
SpinSci Solution:
SpinSci’s Patient Engage solution bridged a real-time interface with Epic™ to deliver an Intelligent Virtual Agent (IVA) capturing patient intent and handling patient appointments.
* Epic is a registered trademark of Epic Systems Corporation.
98%
Natural Language Success Rate
High degree of understanding patient intent
+22.8%
Containment Rate
Appointment handling and cancellation IVA
5 hrs / day
Daily Staff Productivity
With automated and optimized workflow
Real-time
Integrations
Integrates with Epic™,
Cerner, and other EHRs
Vendor agnostic allows integration with CCaaS vendor of choice
Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
PCI Compliant
Native Amazon Lex Integration
Native Inference Integration
Native GDF Integration
Voice Biometrics
Authentication
Patient Engage
Datasheet
Please enter your information to download our ‘Patient Engage’ Datasheet
