Patient Engage

Solutions > Patient Access Care

“Today’s patients want to be engaged in their healthcare decision-making processes, and those who tend to have better outcomes.”

Patient Engage empowers patients with the ability to take command of their own workflow with self-service tools with the ability to:

  • Manage appointments
  • Pay bills
  • Refill prescriptions

Patients benefit from:

  • Real-time EHR integration eliminating delays
  • Omni-channel self-service (Voice | Text | Chat)
  • Automation of workflows driving speed to care
KEY FEATURES
  • EHR Integration
  • NLU and Direct Dialogue Based IVR
  • AI automated Chatbots
  • Patient Self Service
  • Patient Identification & Authentication
WORKFLOW
  • Patient Appointment Management
  • Patient Bill Payment
  • Patient Pharmacy Management
  • Patient Order Management
  • Patient Referral Management
COMPATIBILITY
  • Integrates with Epic, Cerner and other EHRs
  • Integrates with Amazon Connect, Cisco & Five9 contact centers
  • Integrates with SalesForce, ServiceNow & other CRMs
  • PCI Compliant
  • Native Amazon Lex Integration
  • Native Inference Integration
  • Native GDF Integration
  • Voice Biometrics Authentication
Patient requires healthcare service.
Patient dials a telephone number or engages a web enabled chatbot.
Patient performs self-service through symptom analyzer, receives a provider listing & schedules an appointment.
Patient performs self-service for bill payment, drug refill or rescheduling appointments.
Patient performs self-service for FAQ

Operational Efficiencies ▼


Improved Staff
Productivity


Improved call deflection
and containment


Reduced dependence on legacy batch updates with real-time EHR integration


Increased Patient
Self-service Adoption

Patient Experience ▼


Patient allowed an open dialog with system
(i.e. FAQ)


Proactively provide
self-service options
to patients


Improved access and
speed to care


Improved Patient Engagement

Organizational Objectives ▼


Improve
Patient Experience


Capture patient intent to drive speed to cares


Reduce Contact Center Costs

SUCCESS STORY

A MINNESOTA health system was seeking a solution to improve patient engagement.

BUSINESS OBJECTIVE:

Consolidation of various patient and provider numbers
Transformation of patient experience through voice recognition
Provide patients easy navigation for self-service appointment handling
Provide robust metrics on self-service application

SPINSCI SOLUTION:

SpinSci’s Patient Engage solution bridged a real-time interface with Epic to deliver an Intelligent Virtual Agent (IVA) capturing patient intent and handling patient appointments.