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Solutions > Patient Access Care
Patient Engage
“Today’s patients want to be engaged in their healthcare decision-making processes, and those who are engaged tend to have better outcomes.”
Patient Engage empowers patients with the ability to take command of their own workflows with
- Manage appointments
- Pay bills
- Refill prescriptions
Patients benefit from:
- Real-time EHR integration eliminating delays
- Omni-channel self-service (Voice | Text | Chat)
- Automation of workflows driving speed to care
Operational Efficiencies ▼
Improved Staff
Productivity
Improved call deflection
and containment
Reduced dependence on legacy batch updates with real-time EHR integration
Increased Patient
Self-service Adoption
Patient Experience ▼
Patient allowed an open dialog with system
(i.e. FAQ)
Proactively provide
self-service options
to patients
Improved access and
speed to care
Improved Patient Engagement
Care Team Experience ▼
Improve
Patient Experience
Capture patient intent to drive speed to cares
Reduce Contact Center Costs
KEY FEATURES
- EHR Integration
- NLU and Direct Dialogue Based IVR
- AI automated Chatbots
- Patient Self Service
- Patient Identification & Authentication
WORKFLOW
- Patient Appointment Management
- Patient Bill Payment
- Patient Pharmacy Management
- Patient Order Management
- Patient Referral Management
KEY VALUES
- Integrates with Epic™, Cerner and other EHRs
- Integrates with CCaaS vendors
- Integrates with SalesForce, ServiceNow & other CRMs and ITMSs
- PCI Compliant
- Native Amazon Lex Integration
- Native Inference Integration
- Native GDF Integration
- Voice Biometrics Authentication
SUCCESS STORY
A MINNESOTA health system was seeking a solution to improve patient engagement.
BUSINESS OBJECTIVE:
Consolidation of various patient and provider numbers
Transformation of patient experience through voice recognition
Provide patients easy navigation for self-service appointment handling
Provide robust metrics on self-service application
SPINSCI SOLUTION:
SpinSci’s Patient Engage solution bridged a real-time interface with Epic™ to deliver an Intelligent Virtual Agent (IVA) capturing patient intent and handling patient appointments.
* Epic is a registered trademark of Epic Systems Corporation.
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