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Contact Centers
How does SpinSci help the Contact Center?
SpinSci delivers an innovative solution, Patient Assist, providing real-time integration into Electronic Health Records (EHR) and to Customer Relationship Management (CRM) Systems allowing agents to have a full dashboard picture of their customer prior to their first conversation. This provides patients with the “know me” experience and helps them feel valued.
Electronic Health Record (Epic, Cerner, etc.)
Customer Relationship Management System (Salesforce, ServiceNow, etc.)
Patient calls contact center with query / issue
