Careers

Location: Preferred is Dallas, Texas but flexible

We are seeking a highly skilled and motivated Pre-Sales Solution Architect to join our team. In this role, you will bridge the gap between technical solutions and business needs, supporting the sales team by designing and delivering tailored solutions to our clients. You will play a pivotal role in creating Statements of Work (SOWs), quotations, and demo environments, as well as ensuring smooth sales-to-delivery handoffs. This is an exciting opportunity to leverage your expertise in CCaaS platforms, EHR systems, and other healthcare and compliance-related technologies to drive customer success and business growth.

1. Pre-Sales Activities:

a. Collaborate with the sales team to understand client requirements and design tailored solutions that align with their business goals.

b. Develop and present detailed Statements of Work (SOWs) and quotations for proposed solutions.

c. Conduct product demonstrations and Proof of Concept (POC) sessions to showcase the value of SpinSci solutions.

2. Project Scoping and Sizing:

a. Define project scope, timelines, and resource requirements in collaboration with sales and delivery teams.

b. Accurately size solutions to ensure feasibility, scalability, and alignment with client expectations.

3. Demo Environment Management:

a. Maintain and manage the demo environment to ensure it is up-to-date and aligned with SpinSci’s solution offerings.

b. Troubleshoot and optimize demo environments to provide seamless client experiences.

4. Sales-to-Delivery Handoffs:

a. Facilitate smooth transitions from sales to implementation by providing detailed technical documentation and project overviews to delivery teams.

b. Act as a point of contact during the initial phases of project implementation to address technical queries.

5. Client Engagement and Value Proposition:

a. Understand SpinSci’s solutions and effectively articulate their value proposition, aligning them with client business cases.

b. Build strong relationships with clients by addressing technical concerns and aligning solutions with industry best practices.

6. Domain Expertise:

a. Leverage expertise in CCaaS platforms, EHR systems, and integrations with health systems.

b. Guide clients on compliance with SOC 2, PCI DSS SAQ-D, HL7, SMART on FHIR, and other healthcare-related standards.

c. Provide insights on value-based care and how SpinSci solutions enable better patient outcomes and operational efficiency.

Location: USA Remote

• Manage relationships with potential partners, including channel (reseller) and EHR vendors (EHR partners like Epic, Oracle Health, AthenaHealth, Meditech, eClinicalWorks, Veradigm, etc.), during the pre-contract phase.
• Lead the pre-contract phase of the partnership lifecycle, including initial relationship development, qualification of partner potential, and early alignment on mutual goals.
• Track and manage multiple partner accounts, ensuring all pre-contract milestones are met and progress is documented.
• Drive the initial contract negotiation process, aligning expectations with internal legal and business teams to finalize agreements.
• Collaborate with SpinSci’s marketing and sales teams to develop compelling value propositions tailored to potential partners’ business needs.
• Lay the groundwork for a successful onboarding process by setting expectations and establishing alignment during the pre-contract phase.
• Regularly report on the progress of potential partner accounts, providing insights and recommendations for improving engagement and conversion rates.

• You’ll collaborate with internal teams, including legal, sales, and marketing, to ensure a streamlined and effective pre-contract process.
• Externally, you will engage directly with potential channel/reseller partners (resellers) and EHR vendors such as Epic, Oracle Health, and AthenaHealth, building strong relationships during the initial phases.
• You’ll work closely with SpinSci leadership to align pre-contract strategies with overall business objectives.

Location: USA Remote

• Drive the onboarding of new partners, including channel, reseller, and EHR partners (e.g., Epic, Oracle Health, AthenaHealth, Meditech, eClinicalWorks, Veradigm).
• Act as the primary point of contact for partners during the initial phases of onboarding, ensuring a smooth and successful integration process.
• Track and manage multiple partner accounts simultaneously, ensuring all onboarding milestones are met.
• Collaborate with SpinSci’s marketing team to align marketing strategies and provide support for co-branded campaigns and promotional activities.
• Build a strong foundation for long-term relationships with partners by understanding their business needs and aligning them with SpinSci’s solutions.
• Provide training, tools, and resources to partners to enable them to effectively promote and use SpinSci solutions.
• Document and report on onboarding progress, account statuses, and partner engagement metrics.
• Work with internal teams to resolve any technical or operational issues encountered during onboarding.

• You’ll collaborate with internal teams, including marketing, sales, and product development, to ensure a cohesive and efficient onboarding experience for new partners.
• Externally, you will engage directly with a variety of partners, including channel, reseller, and EHR partners such as Epic, Oracle Health, and AthenaHealth.
• You’ll work closely with SpinSci’s leadership to align partner onboarding strategies with the company’s business goals.

Location: USA Remote

Reports to: VP of Business Development

• Manage and strengthen ongoing relationships with established partners, including channel (reseller) and EHR vendors (e.g., Epic, Oracle Health, AthenaHealth, Meditech, eClinicalWorks, Veradigm).
• Drive ongoing partner enablement initiatives, including training, knowledge sharing, and strategic alignment.
• Collaborate with partners to develop and execute go-to-market strategies, ensuring alignment with SpinSci’s business objectives and partner goals.
• Provide continuous support and resources to partners, helping them to effectively market, sell, and implement SpinSci solutions.
• Serve as the primary point of contact for established partners, addressing their needs and ensuring their success.
• Monitor partner performance metrics and deliver actionable insights to improve engagement and results.
• Lead the planning and execution of joint marketing activities, such as co-branded campaigns, events, and webinars.
• Track and manage multiple partner accounts, ensuring that all ongoing enablement objectives are met.
• Facilitate regular business reviews with partners, identifying opportunities to enhance collaboration and drive growth.
• Act as an escalation point for partner-related issues, resolving challenges in a timely and effective manner.
• Organize, lead, and conduct quarterly business reviews (QBRs) with partners, ensuring alignment on goals, reviewing performance metrics, and driving actionable follow-up to enhance partnership success.

• You’ll collaborate with internal teams, including sales, marketing, and product development, to ensure ongoing alignment and support for partner initiatives.
• Externally, you will work closely with established partners, including both channel partners (resellers) and EHR vendors, to drive ongoing success.

1. Customer Discovery Calls: 

• Conduct initial and ongoing discovery calls with customers to understand their needs and project requirements. 

2. Managing the Customer Delivery Project Plan: 

• Develop, manage, and update project plans to ensure timely delivery of project milestones.
• Monitor project progress and make adjustments as necessary. 

3. Maintaining an Action Register: 

• Track and manage all project actions and tasks.
• Ensure accountability and timely completion of tasks. 

4. Publishing Meeting Minutes:

• Document and distribute detailed meeting minutes after each customer interaction and internal meeting.
• Ensure all stakeholders are informed of decisions and action items. 

5. Manage the Profitability per Project: 

• Monitor project budgets and financial performance.
• Implement strategies to maintain and improve project profitability. 

6. Keeping Other Company Stakeholders Accountable for Their Deliverables: 

• Coordinate with internal teams to ensure all project deliverables are met.
• Hold stakeholders accountable for their commitments and timelines.

7. Adherence to Statement of Work: 

• Ensure all project activities align with the agreed-upon statement of work (SOW).
• Manage scope changes and ensure they are properly documented and approved.

8. Ability to Discuss with Customers on Change Orders: 

• Engage with customers to discuss and negotiate change orders.
• Ensure any changes are documented, approved, and integrated into the project plan. 

9. Getting Customer Final Acceptance: 

• Facilitate the process of obtaining final acceptance from the customer upon project completion.
• Ensure all acceptance criteria are met. 

1. Market Analysis: 

• Conduct comprehensive market analysis to identify opportunities and threats.
• Perform SAM (Serviceable Available Market), TAM (Total Addressable Market), and SOM (Serviceable Obtainable Market) analysis to guide strategic decisions. 

2. Roadmap Development: 

• Collaborate with sales and engineering teams to develop and maintain a product roadmap.
• Prioritize features and initiatives based on market needs, business goals, and technical feasibility. 

3. Technology Advisory Board: 

• Establish and run a technology advisory board to gather insights and feedback from industry experts and key stakeholders.
• Utilize advisory board input to inform product strategy and development. 

4. Competitive Analysis:

• Conduct ongoing competitive analysis to understand market positioning and identify differentiators.
• Develop strategies to maintain a competitive edge in the market. 

5. Pricing and Gross Margin Analysis: 

• Develop pricing strategies that maximize profitability while ensuring market competitiveness.
• Conduct gross margin analysis and identify opportunities for product cost reduction. 

6. Health Tech and SaaS Security and Regulatory Requirements: 

• Stay current with health tech and SaaS security standards and regulatory requirements.
• Ensure all products comply with relevant regulations and industry standards.

• Technical Acumen: Solid understanding of IT products, software, and platforms to effectively troubleshoot and assist customers.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information in an understandable manner.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose issues and provide effective solutions.
• Customer-Centric: A passion for customer service with a focus on ensuring customer satisfaction and loyalty.
• Team Player: Ability to work collaboratively in a team environment, sharing knowledge and best practices with colleagues.
• Adaptability: Flexibility to adapt to changing technologies and environments, with a continuous learning mindset.

• As a part of our delivery team, you will develop expert level familiarity with our product platform, and work with customers to deploy SpinSci solution into customer environment.
• You will interface with stakeholders from customer team to participate in or conduct discovery sessions and develop technical specifications for the proposed solution.
• You will participate in end-to-end solution deployment, making sure the solution functions end-to-end and offers the desired experience to user.
• You will work with QA team to validate the solution end-to-end in customer environment and work with customer team throughout the UAT phase.
• You will work with Delivery Manager to prepare and delivery technical training to customer as needed.
• You will work with our Day 2 support team to provide Level 2 support in problem resolution.

• Collaborate with cross-functional teams to design, develop, and maintain software applications using JavaScript, Java, ReactJS, and PostgreSQL.
• Contribute to the architecture and implementation of scalable systems on AWS, ensuring performance, reliability, and security.
• Write clean, efficient, and maintainable code, adhering to best practices and coding standards.
• Participate in code reviews, troubleshoot and debug issues, and propose solutions to technical challenges.
• Stay updated with industry trends and emerging technologies to continuously improve the software development process.