Patients

How Do We Serve Patients?

SpinSci Technologies is focused on driving Better Healthcare Interactions. SpinSci’s solution suite drives patient engagement through:

(Patient Engage) Providing patients with self-service management solutions allowing them to manage their own healthcare workflows through their preferred communication channels.
(Patient Notify) Providing patients with real-time notifications triggered by events in the Electronic Health Record (EHR).
(Patient Assist) Providing contact center agents with a full 360° view of their patient through real-time EHR integration, allowing patients to receive the “know me” experience driving overall experience.
(Patient Comply) Ensures secured and in-compliant PCI transactions with auto pause/resume for voice and screen recordings, DTMF masking, and a cloud-based bill pay IVR

SpinSci’s technologies have helped improved patient experience metrics while driving improved efficiencies with reduced call abandonment and shorter handle times.

Hospitalized Elder patient texting in her tab

Principles of Patient Engagement

SpinSci Technologies SpinSci Technologies

Define patient engagement & establish a framework & metrics

Communicate through my preferred channel in my preferred language

Deliver the right information at the right time to educate me

Address the smallest action that matters most to unlock a chain reaction for success

Place triggers in my pathway to turn effort into habit

Map My Journey so I can make the right choices for me

Trina Claggett

Digital Innovator – Content Curator, Marketing Expert, and Collaborator

Trina is the Vice President of Marketing and Business Development and is responsible for leading strategy across all levels of our organization. Trina is an innovative, B2B healthcare marketing professional with a proven track record of delivering accelerated business results through strong GTM & Operations strategy and partner management. As a proven senior leader who has worked across key healthcare domains like Microsoft and Genesys, she brings to SpinSci’s executive leadership team deep healthcare industry experience and a passion to advance patient experience and health equity.

Trina is married to her husband, has two daughters, and a 14-year-old fur baby named Cleo. In her free time, she loves to indulge in cooking and baking sweet treats.

Ted Phipps

The Product and Engineering Leader – Customer Obsession, Innovation, and Servant Leadership

Ted Phipps is SpinSci’s Vice President of Product and Development. In his prior role as the Senior Director of Product Management at Cisco, Ted showcased his strategic progress by spearheading initiatives for the cloud-based Webex Contact Center. His legacy of leadership extended to overseeing product management for both the Webex Contact Center Enterprise and Contact Center Enterprise product lines.

When not working, Ted enjoys spending time with his wife, two daughters, and son. Ted is also an avid skier and music enthusiast.

Rajit Kumar

The Visionary – Transformational, Entrepreneurial, and Motivational

Since co-founding SpinSci in 2006, Rajit Kumar, the Chief Executive Officer, has transformed SpinSci from a service-based delivery organization into a true healthcare innovator with deep investments in patient engagement solutions. Under his leadership, SpinSci has established a broad national footprint by developing strategic partnerships with some of the world’s largest technology and healthcare organizations.

Rajit is passionate about cultivating a culture in the organization where team members are empowered. Rajit has a Bachelors and Masters in Chemical Engineering. Rajit is a passionate golfer and enjoys spending time with his family.

Ryan Hiley

The Architect – Creativity, Innovation, and Perfection

As Chief Architect and Director of Engineering, Ryan’s responsibility is to assemble and audit the collected works of SpinSci’s technical teams and ensure that all the moving pieces function in harmony to create a world-class product suite. Ryan continually strives to modernize the company’s infrastructure and helps encourage modern practices around deployment, packaging, and monitoring of the product.

Ryan’s pastimes are singing, reading, caring for pet reptiles, and of course, programming. He is an alumni of the University of Texas at Dallas.

Nick Kagal, FACHE, FHIMSS

Trusted Advisor – Strategic Relationships, Networking, and Social Responsibility

As the Vice President of Business Development , Nick is responsible for driving value with SpinSci’s health system partners and aligning SpinSci’s solutions and services with their patient engagement initiatives. Nick brings a deep healthcare background as a former hospital administrator and the leader of customer success at a large performance improvement healthcare organization. Nick is a Fellow in the American College of Healthcare Executives (ACHE) and is a Fellow and Board Member of the Health Information and Management Systems Society (HIMSS).

Nick is an avid fan of the Dallas Cowboys, Dallas Mavericks, Dallas Stars, and Newcastle United and is a former college athlete playing tennis for Austin College. In his free time, Nick enjoys spending time with his two grown children, working out, and doing long-distance cycling. Nick is also an amateur musician playing guitar and bass in the local band Sonic Dissonance.

Rohit Potaraju

The Product Leader – Roadmaps, Disruption, and Excellence

Rohit Potaraju is SpinSci’s Vice President of Product Management, responsible for leading and developing the organization’s expansive portfolio of solutions. Rohit focuses on building impactful experiences in the Patient Engagement domain and enabling customers to enhance their workflows to become more robust and efficient. Since 2016, Rohit has held various integral roles within SpinSci, leading the company through multiple phases of growth.

Prior to joining the SpinSci family, Rohit completed his double major in Economics and Chemistry at The University of Texas at Austin with a minor in Computer Science. He was also the Lead Data Research Assistant at the McCombs School of Business. In his leisure time, Rohit enjoys spending time with his wife and dog, and playing basketball and tennis. He is also a die-hard fan of the Dallas Mavericks (MFFL) whom he has followed since his childhood days.

Ragu Ramachandran

Project Management – Persistence, Work Ethic, and Astuteness

Ragu as the Director of PMO, is accountable for successfully delivering all SpinSci delivery projects. With over 20 years of experience in Information Technology & Systems in North America, Ragu has extensive experience in managing large IT programs and projects. He has been part of leadership teams at some of the top 10 Canadian corporations to build IT Strategy and 3-5 years Delivery Roadmap for them. He worked closely with security teams to integrate secure software development best practices to enhance the security posture from both internal and external threats.

Ragu is a travel enthusiast and passionate about exploring new cultures, cuisines, and languages. Through his travels, he seeks to broaden his horizons and cultivate a greater appreciation for the diversity of our world. When not traveling, he hikes every weekend across all provincial and national parks in Ontario. In his free time, Ragu enjoys spending time with friends and families over barbeque.

Ashvin Asava

The Revenue Driver – Sales Leadership, Sales Ops, and New Ventures

Ashvin is currently the Chief Revenue Officer which he moved into after his position as Vice President of Sales and his internship, showing his rapid trajectory at SpinSci. Ashvin has deep technical knowledge and a strong understanding of healthcare provider challenges, allowing him to build strong relationships with his customers.

Ashvin is a sports enthusiast having played competitive golf and basketball at an early age. As a Junior golfer, Ashvin was fortunate enough to play with many golfers currently winning titles on the PGA Tour.

Tony Hwang

Sales – Innovation, Commitment, and Service

As the Director of Enterprise Sales, Tony is responsible for enterprise solution sales for the East. In his role, Tony is responsible for the discovery, demonstrations, technical reviews, and implementation design, as well as developing and maintaining healthy relationships with customers and partners.

Tony was born and raised in Busan, South Korea, and moved to Houston at the age of 16. He has a cat son named Twix who he loves more than anything with whom he regularly walks as if Twix were a dog. Tony models a side gig and you might be able to see him in some TV commercials!

Forrest Salsberry

Sales – Goal Attainment, Communication, and Relationships

Forrest is a Director of Sales for the West and brings both B2B and healthcare experience to SpinSci. Forrest has fostered deep relationships with his customers and partners and strives to deliver excellent results.

Forrest is a new father with a brand new baby girl.

Art Evans

Sales- Leadership, Revenue, Relationships, and Experience

Art is the Senior Director of Sales for the East and brings a wealth of industry experience to SpinSci. Art has held leadership roles with several telecommunication services providers and has owned and operated his own firm.

When not at work, Art has served as an Assistant Fire Chief for over 20 years and worked as a youth volunteer and mentor. In his free time, Art likes to golf and visit his cabin in Arkansas to explore outdoor life with his grandchildren.

Narayan Kulkarni

The Delivery Man – Center of Excellence and Outcomes Focused

Narayan is the Director of Delivery Management and has led the company’s efforts to supply SpinSci solutions to our clients. In his role, Narayan leads a team of Delivery Managers who work with multifunctional teams – both internal and external – to manage the entire solution delivery process.

Narayan holds a BS and MS engineering and MBA from the University of Rochester. Narayan also enjoys reading, bicycling and outdoor activities.

Kiran Potaraju

The Services Leader – Custom & Advanced Engineering, and Customer Success

Kiran is the Director of Customer Support and is responsible for delivering turnkey custom solutions, in tandem with his team of highly skilled engineers and customer success managers. He is also responsible for managing the performance of all teams by promoting excellence within the organization. Additionally, Kiran fulfills the responsibilities of talent management by recruiting, hiring, developing, and mentoring staff to maximize the organization’s productivity.

Kiran’s favorite hobby is jogging. He participates in 5k and 10k runs in and around the Dallas-Fort Worth Metroplex area. He loves watching movies and spending time with family and friends. His favorite vacation destination is Florida.

Keiko Fukuhara

Finance – Accounting, Administration, and People

As President of SpinSci, Keiko wears many different hats. Not only is she heavily involved as a leader of the company, but she also works in accounting, finance, HR, and administration.

Keiko was born in Japan and loves spending time with her family including her husband, two twin sons, daughter, and of course their puppy.

Andy Asava

The Strategist – Growth, Strategy, and Inspiration

As a Chief Strategy Officer, Andy works closely with the CEO to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.

As quoted by Heraclitus, “the only constant in life is change”. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.

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Ecosystem Partners

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Vonage

Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that make it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat, and short message service (SMS). Vonage has been introduced. Vonage also provides the Vonage Contact Center (VCC), a new category of cloud contact center software where customer interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.

Andy Asava

The Strategist – Growth, Strategy, and Inspiration

As a Chief Strategy Officer, Andy works closely with the CEO to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.

As the saying goes, the only thing that is constant is change. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.

About Us

Meet The Team

Leadership

Careers at SpinSci

Patients

Contact Centers

Care Teams

Ecosystem Partners

Channel Partners

Patient Assist

Patient Engage

Patient Notify

Patient Comply

Blog

Press Releases

Case Studies

Events

Patients

Patients

How Do We Serve Patients?

SOLUTIONS

LINKS

CONTACT

About Us

Meet The Team

Leadership

Careers at SpinSci

Patients

Contact Centers

Care Teams

Ecosystem Partners

Channel Partners

Patient Assist

Patient Engage

Patient Notify

Patient Comply

Blog

Press Releases

Case Studies

Events