Digital Patient Engagement, Patient Experience & Notification

Patients

How Do We Serve Patients?

SpinSci Technologies is focused on driving Better Healthcare Interactions. SpinSci’s solution suite drives patient engagement through:

(Patient Engage) Providing patients with self-service management solutions allowing them to manage their own healthcare workflows through their preferred communication channels.
(Patient Notify) Providing patients with real-time notifications triggered by events in the Electronic Health Record (EHR).
(Patient Assist) Providing contact center agents with a full 360° view of their patient through real-time EHR integration, allowing patients to receive the “know me” experience driving overall experience.
(Patient Comply) Ensures secured and in-compliant PCI transactions with auto pause/resume for voice and screen recordings, DTMF masking, and a cloud-based bill pay IVR

SpinSci’s technologies have helped improved patient experience metrics while driving improved efficiencies with reduced call abandonment and shorter handle times.

Hospitalized Elder patient texting in her tab

Principles of Patient Engagement

SpinSci Technologies SpinSci Technologies

Define patient engagement & establish a framework & metrics

Communicate through my preferred channel in my preferred language

Deliver the right information at the right time to educate me

Address the smallest action that matters most to unlock a chain reaction for success

Place triggers in my pathway to turn effort into habit

Map My Journey so I can make the right choices for me

Rajit Kumar

The Visionary – Transformational, Entrepreneurial, and Motivational

Since co-founding SpinSci in 2006, Rajit Kumar, the Founder / Chief Innovation Officer, has transformed SpinSci from a service-based delivery organization into a true healthcare innovator with deep investments in patient engagement solutions. Under his leadership, SpinSci has established a broad national footprint by developing strategic partnerships with some of the world’s largest technology and healthcare organizations.

Rajit is passionate about cultivating a culture in the organization where team members are empowered. Rajit has a Bachelors and Masters in Chemical Engineering. Rajit is a passionate golfer and enjoys spending time with his family.

Ashvin Asava

The Revenue Driver – Sales Leadership, Sales Ops, and New Ventures

Ashvin is currently the Chief Revenue Officer which he moved into after his position as Vice President of Sales and his internship, showing his rapid trajectory at SpinSci. Ashvin has deep technical knowledge and a strong understanding of healthcare provider challenges, allowing him to build strong relationships with his customers.

Ashvin is a sports enthusiast having played competitive golf and basketball at an early age. As a Junior golfer, Ashvin was fortunate enough to play with many golfers currently winning titles on the PGA Tour.

Rohit Potaraju

The Product Leader – Roadmaps, Disruption, and Excellence

Rohit Potaraju is SpinSci’s Vice President of Product Management, responsible for leading and developing the organization’s expansive portfolio of solutions. Rohit focuses on building impactful experiences in the Patient Engagement domain and enabling customers to enhance their workflows to become more robust and efficient. Since 2016, Rohit has held various integral roles within SpinSci, leading the company through multiple phases of growth.

Prior to joining the SpinSci family, Rohit completed his double major in Economics and Chemistry at The University of Texas at Austin with a minor in Computer Science. He was also the Lead Data Research Assistant at the McCombs School of Business. In his leisure time, Rohit enjoys spending time with his wife and dog, and playing basketball and tennis. He is also a die-hard fan of the Dallas Mavericks (MFFL) whom he has followed since his childhood days.

Art Evans

Sales- Leadership, Revenue, Relationships, and Experience

Art is the Senior Director of Sales for the East and brings a wealth of industry experience to SpinSci. Art has held leadership roles with several telecommunication services providers and has owned and operated his own firm.

When not at work, Art has served as an Assistant Fire Chief for over 20 years and worked as a youth volunteer and mentor. In his free time, Art likes to golf and visit his cabin in Arkansas to explore outdoor life with his grandchildren.

Forrest Salsberry

Sales – Goal Attainment, Communication, and Relationships

Forrest is a Director of Sales for the West and brings both B2B and healthcare experience to SpinSci. Forrest has fostered deep relationships with his customers and partners and strives to deliver excellent results.

Forrest is a new father with a brand new baby girl.

Tony Hwang

Sales – Innovation, Commitment, and Service

As the Director of Enterprise Sales, Tony is responsible for enterprise solution sales for the East. In his role, Tony is responsible for the discovery, demonstrations, technical reviews, and implementation design, as well as developing and maintaining healthy relationships with customers and partners.

Tony was born and raised in Busan, South Korea, and moved to Houston at the age of 16. He has a cat son named Twix who he loves more than anything with whom he regularly walks as if Twix were a dog. Tony models a side gig and you might be able to see him in some TV commercials!

Andy Asava

The Strategist – Growth, Strategy, and Inspiration

As a Chief Executive Officer, Andy works closely with the Founder to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.

As quoted by Heraclitus, “the only constant in life is change”. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.

Cody

Cody Clark

Sales – Patient Journey, Relationships, and Execution

As the Vice President of Sales, Cody thoroughly enjoys all aspects of meeting with customers, identifying areas where SpinSci can help, and providing a better healthcare experience for all involved. With a deep understanding of patient access and communication platforms, he looks for areas to improve the patient experience and operational efficiency for our customers.

Cody loves to spend time with his wife, family, and 3 dogs. His family keeps him busy with 13 nephews and nieces. Additionally in his free time, Cody is an Avid off-road motorcycle racer in the state of Texas.

Ecosystem Partners

Avaya is shaping what’s next for the future of work, with the customer experience and collaboration innovation, and partnerships that deliver game-changing business benefits. Avaya’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.

Vonage

Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that make it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat, and short message service (SMS). Vonage has been introduced. Vonage also provides the Vonage Contact Center (VCC), a new category of cloud contact center software where customer interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.

Andy Asava

The Strategist – Growth, Strategy, and Inspiration

As a Chief Strategy Officer, Andy works closely with the CEO to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.

As the saying goes, the only thing that is constant is change. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.

About Us

Meet The Team

Leadership

Careers at SpinSci

Patients

Contact Centers

Care Teams

Ecosystem Partners

Channel Partners

Patient Assist

Patient Engage

Patient Notify

Patient Comply

Blog

Press Releases

Case Studies

Events

Patients

Patients

How Do We Serve Patients?

SOLUTIONS

LINKS

CONTACT

About Us

Meet The Team

Leadership

Careers at SpinSci

Patients

Contact Centers

Care Teams

Ecosystem Partners

Channel Partners

Patient Assist

Patient Engage

Patient Notify

Patient Comply

Blog

Press Releases

Case Studies

Events