Leaders
Leadership in Healthcare
Leadership continues to evolve, and today there is a new focus on Empathy, and there is no industry that prizes empathy more than healthcare. But healthcare leaders are also expected to drive quality outcomes, promote a safe environment, all while generating a financial return that allows their healthcare entities to thrive. It’s no small task.
Impacting the Patient Journey
SpinSci’s Patient Access Care solution suite helps drive patient engagement while enhancing the patient experience by providing patients with the ability to manage their own workflows. Today’s patients are more informed and want to be able to take control of their actions. Patient Access Care provides self-service tools that allow patients to interact with their healthcare providers through their preferred communication channel and on their own timelines.
Driving Contact Center Efficiencies
In addition, Patient Access Care can provide contact center agents with a full 360º dashboard view of the patient through deep EHR integration. Patients interacting with contact center agents receive a full “know me” experience as the agent has all pertinent information at their fingertips without having to work in multiple systems. This saves time, enhances the overall experience for both the patient and agent, and drives efficiencies for the health system.