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The recently concluded HIMSS Texas Regional Conference brought together healthcare professionals, industry leaders, and technology enthusiasts for an immersive experience. The annual conference featured over 50 speakers covering topics ranging from the latest trends in healthcare to how Artificial Intelligence (AI) is reshaping the way healthcare is delivered.
SpinSci’s VP of Sales, Forrest Salsberry, joined the Avaya Fireside Chat on “Reimagining the Future of Patient Engagement – Chat GPT & Beyond“. The session delved into the transformative power of advanced technologies, including Chat GPT, and its impact on patient engagement.
Let’s recap this enlightening discussion and explore the key takeaways.
- A Vision for Patient Engagement
The fireside chat commenced with an exploration of the evolving landscape of patient engagement. Panelists emphasized the business-critical need for healthcare providers to adopt innovative technologies that can enhance communication, personalization, and overall patient experiences. They highlighted the potential of Chat GPT and similar AI-powered solutions to revolutionize the way patients interact with healthcare systems.
In a study led by John Ayers, a public health researcher at the University of California San Diego, two sets of written responses to real-world patient questions were compared – One set written by physicians and the other by ChatGPT. Both sets of answers were evaluated by a panel of licensed healthcare professionals and the panel preferred ChatGPT’s responses 79% of the time.
- Leveraging Chat GPT in Healthcare
The conversation shifted to the practical applications of Chat GPT in healthcare settings, particularly how providers are implementing AI chatbots to improve patient engagement. By utilizing natural language processing and machine learning algorithms, these chatbots can address frequently asked questions, giving patients the answers they need quickly while reducing the administrative tasks of care teams allowing more focus on care delivery. Although automation offers additional advantages to scale across healthcare, the panelist all agreed on the importance of maintaining a balance between automation and human touch to deliver seamless and empathetic care.
When asked the question “In what ways can AI chatbots and technology improve patient engagement and satisfaction with healthcare services?” Forrest answered “You have a conversational AI which is really predicated on patient access from an engagement perspective: calling in, chatting, etc. and you also have cognitive AI that can improve efficiencies when talking to actual humans. AI chatbots can crawl multiple datasets and produce something that is unique.”
- Overcoming Challenges and Ensuring Privacy
As healthcare providers, we have a responsibility to consider the necessary safety protocols and guidelines when exploring and implementing new and innovative technology. More importantly, we must factor in governance for responsible use to ensure the safety of the patients and the care delivery teams. Adopting advanced technology is not without challenges, and Forrest highlighted the importance of data privacy and security in handling sensitive patient information. Everyone emphasizes the need for robust governance frameworks and compliance with regulatory standards to ensure patient confidentiality and trust is a top priority.
A Vision for the Future of Healthcare
The Avaya Fireside Chat at the HIMSS Texas Regional Conference provided a thought-provoking discussion on generative AI and reimagining the future of patient engagement. It shed light on the potential of Chat GPT and similar technologies to revolutionize healthcare by fostering meaningful patient interactions, improving accessibility, and empowering individuals to actively participate in their care. Healthcare technology is accelerating at a rapid pace, but there is still a lot we must learn and do. Collectively, driving innovation in healthcare and testing new models will allow us to meet the evolving needs of patients while ensuring the best possible outcomes for all.
At SpinSci, our mission is to drive innovation and help our customers adopt new technology to ensure their patient and care team centric interactions are more engaging, efficient, and effective. Learn more about why health systems trust SpinSci Technologies and our ecosystem of partners to help deliver better patient and care team experiences.
