Skip to main content
The one thing we all have in common is our experience as a patient requiring access to healthcare and healing. We know the drill, you schedule an appointment, visit the doctor’s office and you’re expected to make a payment when leaving or you’ll receive an invoice post visit, often without any expectation of what it will cost us. We can all agree, and research has proven, this is not the optimal experience for patients and often creates barriers to access for care and the desired health outcomes we seek.
Great expectations
Today’s consumer patients are more informed, empowered and demand more personalized connected experiences across the entire care continuum. But what does that mean to healthcare providers? Better yet, how can they respond to the everchanging needs and demands of their patients without losing patient loyalty.
When health systems successfully unlock the digital front door, a patient’s first point of contact with any health provider, they unlock the possibility of better health experiences for patients and care teams, often resulting in better health outcomes. But many fail to understand the impact of improving patient access to also unlock opportunities for better and faster revenue realization. Providing care is the primary source of income for healthcare organizations and when patients can’t access care, an organization’s ability to generate income is severely impacted. Cancellations, no-shows, incomplete referrals, and billing delays contribute to revenue loss of ~$150B annually in healthcare. Improving patient access helps reduce revenue loss opportunities for health organizations to increase cashflow, streamline revenue cycle opportunities and improve protection for the organization’s financial well-being and resources needed to provide care.
Better access. Better outcomes for all.
Improving outcomes in healthcare is not restricted to health outcomes. Improving operational efficiencies help improve financial outcomes that can support continued resource funding, such as care team staffing, equipment, and program management. Providers and contact centers that provide a centralized, patient-centered access approach can improve the patient and care team experience and satisfaction, leading to better patient loyalty, care delivery, and revenue realization.
SpinSci’s expertise combined with EHR, CRM, CCaaS, and UCaaS integrations and the power of AI, addresses this need with Patient Access Care Solution, a one-stop solution for healthcare systems and collaboration platforms to enable real-time digital Patient Notification, Patient Engagement, Patient Assistance, and Patient Comply across the complete care continuum.
SpinSci’s Patient Access Care bridges the gap between EHRs, CRM, CCaaS, and UCaaS platforms to provide a seamless, personalized experience with the ability to enhance patient notifications, improve patient engagement, advance patient assistance & access, and secure access for better revenue cycle management.
Explore why SpinSci is trusted by major health systems and integration partners across the country. To learn more, join us at HIMSS 23 in Chicago to explore a demonstration of Patient Access Care with our ecosystem of partners and network among patient access peers at our Patient Access Professionals Networking Party. Schedule a meeting or request information about the party here.
