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Amazon Connect is an easy-to-use Omnichannel cloud contact center providing exceptional customer service at a low cost. Amazon Connect supports a seamless experience over voice & chat for customers and agents. Their solutions include tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management that simplify contact center operations, improve agent efficiency, and lower costs.
Ecosystem Integration
AthenaHealth
AthenaHealth partners with healthcare organizations across the care continuum to drive clinical and financial results. Their expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for their customers and patients. Through the expansion of revenue cycle management, clinical record, and patient engagement services, and the opening of network to other partners, care settings, and providers, they seek out and eliminate obstacles to a smarter healthcare experience.
Ecosystem Integration
Avaya
Avaya is shaping what’s next for the future of work, with customer experience and collaboration innovation and partnerships that deliver game-changing business benefits. Avaya’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
Ecosystem Integration
Calabrio
Calabrio is a trusted customer experience intelligence platform that empowers clients to enrich human interactions. Calabrio’s AI-driven analytics tools make it easier for contact centers to provide optimal user and customer experience while sharing compelling insights.
Ecosystem Integration
Cisco
Cisco Networking Systems has a strong team of developers and manufacturers focused on networking hardware, software, tele-communications accessories & other high-technology services and products. SpinSci is a Cisco Preferred Solution Partner and extends the Cisco Contact Center and Cisco Unified Communications offerings, providing users with powerful and seamless integration into a healthcare organization’s Electronic Health Record and other enterprise systems.
Ecosystem Integration
Epic
Epic develops Electronic Health Record software that helps promote patient health and also helps future generations stay healthier. Epic was the #1 Best in KLAS for Overall Software Suite. SpinSci’s solutions are listed in the Epic App Market and drive over 100M transactions per year.
Ecosystem Integration
Five9
Five9 is a provider of cloud software for contact centers. Five9’s purpose-built Virtual Contact Center (VCC) cloud platform delivers a suite of applications that enable the breadth of contact center-related customer service, sales and marketing functions.
Ecosystem Integration
Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries through the power of their cloud, digital and AI technologies. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Ecosystem Integration
Intermedia
Intermedia is a cloud communications company that helps businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more. Intermedia strives to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform.
Ecosystem Integration
LumenVox
The LumenVox Technology Stack is a modular, holistic toolbox that delivers full speech and voice biometrics capabilities to transform and power the conversational AI patient experience. LumenVox’s complete suite of speech and authentication technology makes patient relationships stronger and safer than ever before.
Ecosystem Integration
NICE
NICE offers cloud contact center software solutions (CXOne) and assists contact centers to create effective customer experience through its portfolio of cloud contact center call routing, self-service and agent optimization solutions.
Ecosystem Integration
Oracle
Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas, United States. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization.
Ecosystem Integration
Panviva
Upland Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Ecosystem Integration
Ring Central
RingCentral’s cloud-based communication and collaboration platform offers a comprehensive set of capabilities that unify voice, business messaging, team collaboration, video conferencing, and online meetings. RingCentral revolutionizes the power of the cloud to help companies across the globe work smarter, radically improving the way businesses partner with customers and co-workers.
Ecosystem Integration
Twilio
Twilio helps organizations and brands of all sizes create meaningful moments with users across the globe—from the simplest text messages to life-saving communications. Twilio helps organizations and brands of all sizes create meaningful moments with users across the globe—from the simplest text messages to life-saving communications. Twilio is a customer engagement platform used by hundreds of thousands of businesses and more than ten million developers worldwide to build unique, personalized experiences for their customers.
Ecosystem Integration
T-Metrics
T-Metrics has been a trusted leader for over 30 years in providing highly-secure, next-generation Contact Center Software to mission critical users in government, military, healthcare, education, finance, and to many other countless organizations around the world.
Ecosystem Integration
Uniphore
Global leaders in Conversational Service Automation (CSA) who combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations.
Ecosystem Integration
Vonage
Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that makes it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat and short message service (SMS). Vonage also provides the Vonage Contact Center (VCC), a new category of cloud contact center software where customer interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.
