SpinSci’s unique Patient Access Care solution improves the way patients interact with health systems resulting in better patient to provider communication, improved clinician workflow efficiency and increased digital channel utilization. The solution empowers contact centers to deliver a complete and consolidated patient self-service experience with a 360° view of the patient record. Contact Center Agents and Triage Nurses are provided actionable workflow delivering world-class care experiences to the contact center users, clinical staff and ultimately patients.
Patient Access Care
An intuitive solution that sends clinical notifications triggered by real time events in EHR systems for appointment reminders, prescription reminders, bill reminders, orders/referral notifications. Notifications are sent based on patient communication preferences in the EHR. Patients have the ability to respond to the notifications which then updates the EHR in real-time for downstream workflow automation such as waitlist management for appointment cancellations and auto-refill prescriptions.
A virtual assistance solution that allows patients to perform self-service management of their own clinical operations. It’s a channel agnostic solution (text|voice|chat) that empowers patients to perform patient access routines such as appointment cancellation and rescheduling, bill payment, prescription management, provider searches and other clinical workflows with real-time integration to the EHR.
A high touch contact center service is a necessity to support patient clinical needs whether it is central scheduling, patient financial services, or a Nurse Triage line. Patient Assist provides high touch assistance via any digital channel (text|voice|chat) and delivers a 360° view of the patient record allowing contact center agents and clinicians to triage more efficiently and drive speed to care.