- Redefining the digital front door
- Shifting from reactive to proactive care
- Streamlining authenticated workflows
Transforming Patient Care
with Self Service Automation:
A Total Care Experience
Healthcare is evolving, and so are patient expectations. Our AI-powered solutions redefine the total care experience, transforming every patient interaction with enhanced speed to care and a seamless, personalized journey by:
Redefining the Digital Front Door
Create a seamless, unified experience for patients by offering easy access to scheduling, prescriptions, billing, and care management across multiple channels. With AI-powered solutions, patients can engage with healthcare services anytime, anywhere—whether through chat, voice, or SMS.
- The digital front door is not just about smart routing or first call resolution; SpinSci’s Patient Engage enhance access, convenience, and overall patient satisfaction
- From Self-Service to Full-Service: With SpinSci, patients can utilize self-service for tasks like scheduling an appointment but can easily switch to full-service support when they have questions. This hybrid model enhances the patient experience and improves operational efficiency by streamlining routine tasks while still providing personalized care when necessary
Proactive Engagement,
Not Reactive Responses
Move beyond reactive care by using outbound reminders and notifications to drive patient actions. Our solutions enable patients to handle routine tasks through self-service options, improving engagement and satisfaction while reducing manual intervention.
- Cutting-edge patient outreach elevating standard notifications into dynamic, interactive conversations that foster meaningful engagement
- Send out reminders and engage patients before they reach out, ensuring a seamless experience from self-service to full service
Streamlined Billing and
Authenticated Workflows
Simplify the billing process with secure, PCI DSS and SOC2-compliant workflows. Our platform ensures seamless, authenticated payment experiences, reducing friction and enhancing financial security while keeping patient data protected.
- Cloud-based Bill Pay IVA for payment collection
- Ensure every step of the billing process is secure, from payment initiation to confirmation, with PCI DSS and SOC2 compliance
- Reduce the scope of compliance with SpinSci’s Auto Pause & Resume (APR) for voice and screen recordings and DTMF Masking Solutions; ensuring secure and safe transactions with sensitive patient data
Operational Efficiences
Increased Patient Self Service Adoption: Empower patients to manage their own healthcare tasks via automated processes, reducing agent reliance and providing quicker resolutions
Improve Agent Productivity and Significant Time Savings: By handling authenticated workflows like scheduling, RX refills, and bill payments through self-service, SpinSci drastically reduces the load on live agents
Improve Patient Experience & Cost Efficiency: Minimize manual outreach and lower overhead costs with SpinSci’s Patient Notify Proactive Engagements
Better Healthcare Outcomes: Proactive reminders significantly enhance patient adherence to care plans, reducing no-show rates by 30-50%
Reduce Revenue Leakage and Increase Payment Collection Rates: Self-service bill pay allows patients to make payments anytime, leading to fewer missed payments and increased patient loyalty
Compliance Simplification: Features like Auto Pause and Resume and DTMF Masking minimize the need for manual compliance oversight, ensuring secure transactions
Patient Experience
Convenient Access Anytime, Anywhere: Patients can engage with their healthcare provider on their terms, improving satisfaction and reducing friction
Hybrid Support: Self-service for quick tasks, with live agent assistance for more personalized care, ensures flexibility and enhances the experience
Seamless, Proactive Care: Timely reminders before they even think to reach out, allow them to stay on top of their healthcare needs with minimal effort
Enhanced Satisfaction: Proactive outreach makes patients feel cared for and supported throughout their healthcare journey, contributing to trust in their provider
Confidence in Security: SOC2 and PCI DSS compliance provides patients peace of mind that their sensitive financial information is protected
Streamlined, User-Friendly Billing: Automated reminders and secure workflows reduce billing friction, boosting patient trust and satisfaction
The SpinSci Advantage
✦ Total Experience: Deliver a cohesive patient journey, from scheduling to billing, across all channels—anytime, anywhere.
✦ One Stop Solution: Our Patient Access Care solution offers an all-in-one platform that enhances patient digital engagement while streamlining provider workflows for greater efficiency.
✦ Comprehensive API Suite: Leverage the industry’s most extensive set of APIs, tailored for next-generation healthcare providers, to enhance integration and functionality.
✦ Enhanced Interoperability: Achieve seamless communication across fragmented IT systems, fostering improved interactions and a cohesive healthcare experience.
✦ Integrations with Diverse Systems: SpinSci’s solutions are designed to integrate with a variety of communication platforms and EHR’s allowing organizations to leverage existing infrastructure to enhance their service offerings.
Success Story
A health system was seeking a solution to assist their patients outside regular pharmacy hours, especially for simple tasks like checking prescription status or refills. With the rise of digital health tools, their patients expected fast, seamless digital experiences.
Business Objective:
To increase prescription adherence, increase self-service options, and enhance the patient experience.
SpinSci Solution:
Patient Engage was deployed for a self-service pharmacy IVR where patients can manage their own prescription refills or check the status at their convenience.
*Epic is a registered trademark of Epic Systems Corporation.
G E T S T A R T E D
How do I get started?
Getting Started with SpinSci is as easy as 1-2-3
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