SpinSci personalizes customer engagement by leveraging collaboration and contact center solutions across a wide range of industries, from healthcare, financial services, manufacturing and technology, to retail, government and more.
Customers are often frustrated when they engage with service organization, be it a patient calling a nurse or a consumer calling about a bill, many engagements are often troublesome and takes many steps before the caller may be helped. SpinSci’s innovative solution allows us to identify the customer and the customer context instantly, thus radically improving the customer engagement process without wasted seconds for the caller and the agent.
Agenta Snap and Agenta Cloud, combined with our extensive professional services, can bring the operational efficiency into customer engagement.
Personalizing care is top of mind of every business provider. Leveraging existing investments in Cisco and business applications helps improve workflows . With Agenta Snap, we can create, refine, and deliver automated processes to improve business flows between customers and business staff.