Provide a seamless patient experience with Electronic Health Record (EHR) and contact center integration

Healthcare contact centers are often the entry point for the vast majority of patient interactions. Assisting patients in complex interactions such as managing a referral or rescheduling an appointment is vital to providing the best patient experience. A negative experience often results in poor overall patient satisfaction which can impact patient loyalty and lead to patient leakage and lost volumes. Patients frequently complain about how difficult it might be to interact and communicate with their healthcare providers. When they do finally connect with a provider’s representative on the phone an impersonal interaction with often repetitive questions can further harm the experience.

Recent reports have shown that up to 75% of patients tend to be more loyal to providers who invest in programs designed to improve patient experience. That’s why modern healthcare contact centers leverage better technology and more patient-centric processes that lead to personalized, convenient, and contextualized experiences.

One way leading health systems achieve this is through the integration of their contact center with their EHR systems. This integration provides agents access to critical information right at their finger tips and directly within the contact center application. EHR integrations deliver essential information to healthcare contact center agents, promoting more patient-centric service while reducing the need to work in multiple applications.

SpinSci’s Patient Assist solution provides deep contact center integration with EHRs and not only saves the agent time and effort, but also provides a seamless and personalized interaction for the patient. The EHR integrations deliver essential patient information to agents in real-time, providing important context that accelerates interactions and promotes more patient-centric service. Whether scheduling appointments, addressing clinical questions, or managing after-visit follow-ups, the integrations help streamline patient communications in a meaningful and effective manner.

SpinSci Technologies integrates with leading EHRs through HL7 and FHIR communication standards, as well as with specific EHR APIs, such as those powering our integration with Epic (available in the Epic App Market). These critical integrations help deliver better operational and patient satisfaction outcomes.

It’s time  to modernize your contact center and surpass patient expectations. SpinSci is here to migrate your contact center into the new era of patient engagement. To learn more about a better way to improve patient experience through the contact center, reach out to the SpinSci team. We want to help you drive better healthcare interactions.