New AI and automation solutions will transform the customer experience
PALO ALTO, CA and DALLAS, TX, March 14, 2022[6 AM PST] —Uniphore, the leader in conversational automation and SpinSci Technologies, a market leader in the field of digital patient engagement solutions have entered a strategic agreement to enhance patients’ access and engagement with health care providers. Under the terms of the agreement, Uniphore’s conversational AI and automation technology will be used in SpinSci’s Patient Access Care solutions, integrated with market-leading electronic health records (EHR) systems, to help drive efficiencies for contact center agents and self-service workflows for patients.
Patient experience has become significantly more important since the onset of the pandemic. Patient access transactions are increasingly driven through contact centers, and it is more important than ever that nursing and agent staff are empowered to deliver the highest levels of services and care. This includes lowering hold times, improving average handle times, delivering workflow automation to contact centers combined with providing authenticated self-serve options to patients. Deploying solutions like Uniphore’s U-SelfServe and U-Assist with SpinSci’s Patient Engage and Patient Assist is an important step forward in creating frictionless patient experiences.
“We are excited to enter this partnership with Uniphore to take our patient engagement solutions for the digital front door to the next level,” said Rajit Kumar, CEO, SpinSci. “Our ultimate goal is to help health care organizations provide best-in-class care for their patients, thus allowing them to experience smooth journeys. With Uniphore’s sentiment analysis technology and AI-enabled solutions integrated into our Patient Assist and Patient Engage solutions, our health system customers will experience improved clinical outcomes and better care management.”
“At Uniphore, our mission from the start has been to help customers achieve better outcomes, and in no industry is this more paramount than in healthcare,” said Jafar Syed, SVP, Global Head of Channel Alliances and Strategic Partnerships. “I am thrilled to partner with SpinSci to bring our conversational AI and automation technology to the healthcare providers they service, improving patients’ experiences while positively impacting business outcomes for the healthcare providers.”
About Uniphore
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.
At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
SpinSci Technologies was founded in 2005 and focuses on intuitive collaboration and contact center solutions for the healthcare vertical, driving patient engagement and best-in-class care management. SpinSci solutions provide pre-packaged workflows with tight EHR integration that drive speed to value with rapid deployments. The solutions are now available on industry leading marketplaces such as the Epic App Market, the AWS Marketplaceand the Salesforce AppExchange.
The Services Leader – Customer Delight, Delivery Execution, Client Advisor
Savio Chacko is SpinSci’s Senior Vice President of Delivery, responsible for onboarding and supporting clients through Delivery Managers, Implementation Engineers and Support Specialists. Savio is focused on delivering the best client experiences possible while implementing SpinSci’s solution suite according to the needs of each environment. He worked as a customer and partner of SpinSci since 2009 and enjoyed seeing the growth and specialization in healthcare solutions. With a proven track record in strategic leadership, he was instrumental in managing large-scale delivery teams and executing complex client projects at multiple Fortune 500 organizations.
Savio completed his Bachelor of Electrical Engineering plus Business Foundations Certificate at The University of Texas at Austin before starting his career. Eventually, he also added a Master’s in Business Administration from SMU (Southern Methodist University). He enjoys mentoring and supporting startup founders who are applying innovative technology solutions to complex problems. In his leisure time, he enjoys being with his wife of 21+ years, his twin boys and young daughter.
Rajit Kumar
The Visionary – Transformational, Entrepreneurial, and Motivational
Since co-founding SpinSci in 2006, Rajit Kumar, the Founder / Chief Innovation Officer, has transformed SpinSci from a service-based delivery organization into a true healthcare innovator with deep investments in patient engagement solutions. Under his leadership, SpinSci has established a broad national footprint by developing strategic partnerships with some of the world’s largest technology and healthcare organizations.
Rajit is passionate about cultivating a culture in the organization where team members are empowered. Rajit has a Bachelors and Masters in Chemical Engineering. Rajit is a passionate golfer and enjoys spending time with his family.
Ashvin Asava
The Revenue Driver – Sales Leadership, Sales Ops, and New Ventures
Ashvin is currently the Chief Revenue Officer which he moved into after his position as Vice President of Sales and his internship, showing his rapid trajectory at SpinSci. Ashvin has deep technical knowledge and a strong understanding of healthcare provider challenges, allowing him to build strong relationships with his customers.
Ashvin is a sports enthusiast having played competitive golf and basketball at an early age. As a Junior golfer, Ashvin was fortunate enough to play with many golfers currently winning titles on the PGA Tour.
Rohit Potaraju
The Product Leader – Roadmaps, Disruption, and Excellence
Rohit Potaraju is SpinSci’s Vice President of Product Management, responsible for leading and developing the organization’s expansive portfolio of solutions. Rohit focuses on building impactful experiences in the Patient Engagement domain and enabling customers to enhance their workflows to become more robust and efficient. Since 2016, Rohit has held various integral roles within SpinSci, leading the company through multiple phases of growth.
Prior to joining the SpinSci family, Rohit completed his double major in Economics and Chemistry at The University of Texas at Austin with a minor in Computer Science. He was also the Lead Data Research Assistant at the McCombs School of Business. In his leisure time, Rohit enjoys spending time with his wife and dog, and playing basketball and tennis. He is also a die-hard fan of the Dallas Mavericks (MFFL) whom he has followed since his childhood days.
Art Evans
Sales- Leadership, Revenue, Relationships, and Experience
Art is the Senior Director of Sales for the East and brings a wealth of industry experience to SpinSci. Art has held leadership roles with several telecommunication services providers and has owned and operated his own firm.
When not at work, Art has served as an Assistant Fire Chief for over 20 years and worked as a youth volunteer and mentor. In his free time, Art likes to golf and visit his cabin in Arkansas to explore outdoor life with his grandchildren.
Forrest Salsberry
Sales – Goal Attainment, Communication, and Relationships
Forrest is a Director of Sales for the West and brings both B2B and healthcare experience to SpinSci. Forrest has fostered deep relationships with his customers and partners and strives to deliver excellent results.
Forrest is a new father with a brand new baby girl.
Tony Hwang
Sales – Innovation, Commitment, and Service
As the Director of Enterprise Sales, Tony is responsible for enterprise solution sales for the East. In his role, Tony is responsible for the discovery, demonstrations, technical reviews, and implementation design, as well as developing and maintaining healthy relationships with customers and partners.
Tony was born and raised in Busan, South Korea, and moved to Houston at the age of 16. He has a cat son named Twix who he loves more than anything with whom he regularly walks as if Twix were a dog. Tony models a side gig and you might be able to see him in some TV commercials!
Andy Asava
The Strategist – Growth, Strategy, and Inspiration
As a Chief Executive Officer, Andy works closely with the Founder to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.
As quoted by Heraclitus, “the only constant in life is change”. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.
Cody Clark
Sales – Patient Journey, Relationships, and Execution
As the Vice President of Sales, Cody thoroughly enjoys all aspects of meeting with customers, identifying areas where SpinSci can help, and providing a better healthcare experience for all involved. With a deep understanding of patient access and communication platforms, he looks for areas to improve the patient experience and operational efficiency for our customers.
Cody loves to spend time with his wife, family, and 3 dogs. His family keeps him busy with 13 nephews and nieces. Additionally in his free time, Cody is an Avid off-road motorcycle racer in the state of Texas.
AVAYA
Ecosystem Partners
Avaya is shaping what’s next for the future of work, with the customer experience and collaboration innovation, and partnerships that deliver game-changing business benefits. Avaya’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
Calabrio
Ecosystem Partners
Avaya is shaping what’s next for the future of work, with the customer experience and collaboration innovation, and partnerships that deliver game-changing business benefits. Avaya’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
Vonage
Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that make it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat, and short message service (SMS). Vonage has been introduced. Vonage also provides the Vonage Contact Center (VCC), a new category of cloud contact center software where customer interactions are blended with customer data to deliver an unparalleled, emotive, and conversational customer experience.
Andy Asava
The Strategist – Growth, Strategy, and Inspiration
As a Chief Strategy Officer, Andy works closely with the CEO to improve cross-functional business alignment and to achieve SpinSci’s long-term vision. His core focus is “value creation”.
As the saying goes, the only thing that is constant is change. For Andy, his constant change is his diet. He’s tried nearly every diet under the Sun – including Atkins, Keto, Paleo, Mediterranean, and Vegetarian. His new fad is Intermittent plus Pescatarian.
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