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As healthcare continues to evolve and expectations of patients grow, the need for seamless integration and enhanced patient experiences becomes more critical than ever. SpinSci Technologies, a Cisco Select Developer partner, is at the forefront of this transformation, bridging the gap between siloed systems and empowering health systems to unlock the full potential of their tech investments. SpinSci’s AI-driven Patient Access Care enables Webex Contact Center with real-time integration between leading IT technologies, enhancing accessibility and streamlining workflows for better health outcomes.
Elevating Healthcare through Real-Time Integration
SpinSci’s one-stop, AI-powered solution offers a myriad of benefits for both patients and care teams. SpinSci seamlessly integrates into various critical healthcare workflows such as pharmacy, billing, referrals, nurse triage, transfer center, operator console, call steering, and clinical communications. By enabling the orchestration of data, intelligent workflows, and touchpoints, the platform facilitates personalized, connected experiences for patients and care teams across the entire care continuum. The solution reduces friction in the care process, enhancing efficiency for care teams and improving health outcomes for patients.
Our Patient Access Care platform enables Webex with real-time integration between leading Electronic Health Records (EHRs) like Epic and Oracle, Customer Relationship Management (CRMs) like Epic Cheers and Salesforce, and other IT technologies. This integration enhances care coordination and supports data-driven decisions, ultimately leading to better health outcomes.
“Aligned in our commitment to humanize and elevate healthcare, SpinSci and Cisco are dedicated partners in advancing best-in-class, real-time technology solutions.”
Rajit Kumar, CEO, SpinSci Technologies
Empathy-Enabled Technology for a Compassionate Patient Journey
SpinSci and Cisco are united in their mission to address the ever-increasing expectations of patients while alleviating the challenges faced by care teams. The goal is to humanize and elevate healthcare by placing compassion at the core of every medical interaction.
The collaboration between SpinSci and Cisco Webex Contact Center, delivers an end-to-end patient-centric engagement platform. Key features include high-touch, context-aware patient notifications, self-service engagements, and patient assistance. The platform goes beyond conventional patient engagement solutions by creating positive experiences and satisfaction for patients. Simultaneously, it enhances efficiency for clinicians and contact center teams, optimizing the overall care team experience.
Cisco Live Amsterdam 2024: Showcasing Innovation
As a testament to the collaboration, SpinSci’s Patient Assist Solution is now live on the Webex App Hub. This achievement highlights the recognized value of the integrated platform, making it easily accessible for users seeking transformative benefits. This exciting development will be featured at Cisco Live Amsterdam, taking place from February 5-9, 2024.
This partnership is a commitment to revolutionizing healthcare experiences. By leveraging advanced technology, fostering empathy, and prioritizing patient-centered care, SpinSci and Cisco are setting new standards for the industry. Experience the power of Patient Assist firsthand and request a demo today.
